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Illustrator CS6 conflict with Wacom tablets

Mar 25, 2013 5:48 AM

Tags: #illustrator #bug #lag #tablet #wacom

Apologies if this has been asked before.

 

Our studio has just upgraded to CS6 and my colleague and I are experiencing selection problems in AI with our Wacom tablets. I'm using an Intuos 3 and she is using an Intuos 5, we both updated our tablet drivers this morning to try and fix the problem but no joy.

 

Basically what happens is a 'lag' when releasing the pen from the tablet to what happens on-screen. I select items in Illustrator by dragging a marquee around them with my Wacom pen and releasing, leaving the items selected. However when I do this in CS6, there is a noticeable delay between my release of the pen and the release of the marquee on screen, which leads to mass frustration when it ends up selecting the wrong things, or additional items. It's almost as if the pen is 'sticking' to the screen when I do this (if that makes sense). It's highly annoying!

 

My colleague has a similar issue with the magnifying tool in that she selects it, clicks and drags to zoom and then when she releases the pen the tool keeps working until about half a second after the release from the tablet.

 

We are both running powerful HP Workstations with 6GB RAM (Windows 7 64Bit), and CS5 worked like a dream so I know it isn't a tablet or RAM issue.

 

Has anyone else had a problem with this? As I said we have updated our tablet drivers and are running the latest CS6 update, so we're stumped.

 

Cheers

 
Replies
  • Currently Being Moderated
    Mar 25, 2013 6:19 AM   in reply to chimmers

    I experience general performance issues with CS6 and Wacom, too.

     
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    Mar 25, 2013 12:49 PM   in reply to chimmers

    Wacom drivers have been pretty bad the last couple versions in my experience.

     

    Driver 6.3.4-3 results in multiple (unwanted) clicks here. And at times, sticky-clicks.

    Driver 6.3.5-3 results in a lag before click-dragging is seen causing the missing of targeted objects. Or at times sticky-clicks.

     

    In my experience the issues are not related to only Illustrator and occur across the Mac OS in many applications.

     

    The only solution I've found is to down-grade drivers to version 6.3.3-3

     

    I've reported a few bugs to Wacom. Not sure what they are up to, but in decades of use, it's only the last two driver versions that have had obvious issues here.

     
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  • Currently Being Moderated
    Jun 25, 2013 11:21 AM   in reply to chimmers

    Chiming in because this is making me crazy and I hope a good solution is delivered soon.

     

    I just upgraded from CS 5 where this wasn't an issue, to CC. The way it works for me is that a click will 'stick' while I'm hovering the pen AND moving the pointer. It will release the click if pull the pen far enough away or hold it still. I find it happens with the selection tools and the zoom tool but not when I'm using the pen.

     

    Wacom intous 1

    Driver 6.1.2-5

    Windows 8

     
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  • Currently Being Moderated
    Jun 25, 2013 11:27 AM   in reply to Lindorfer

    Note; Wacom relased a new driver over the past few days. Version 6.3w3. This version seems to have cured MANY of the bugs I was finding in previous drivers.

     

     

    Lindorfer, you may need to contact Wacom. According to thier web site, Windows 8 is not supported for the Intuos 1 tablets. It may be time to upgrade hardware.

     
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  • Currently Being Moderated
    Jul 9, 2013 10:47 AM   in reply to [scott w]

    I'm having issues with this as well on a Windows 8 machine - hadn't noticed it before updgrading to Creative Cloud.

     

    Anyone else have an fixes for this? I've tried multiple drivers and it doesn't seem to help.

     

    D

     
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  • Currently Being Moderated
    Sep 19, 2013 8:53 AM   in reply to Lindorfer

    I am having the "sticking" problem as well in Illustrator CC, any luck with a solution?

     

    thanks

     

    Wacom intous 5 Touch

    Driver 6.3.4-3

    Windows 7 Pro

     
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  • Currently Being Moderated
    Sep 19, 2013 2:41 PM   in reply to raysubk

    .

     

    Raysubk,

     

    Update your driver to something newer than 6.3.4-3. That driver has the sticking issue.

     
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  • Currently Being Moderated
    Sep 20, 2013 9:35 AM   in reply to [scott w]

    No Dice

     

    I upgraded to 6.3.6-3 and it's acting the exact same way. have to pull my pen a good 3 inches away from the pad for illustator to let go. Seems like a pretty significant bug to me. Any other ideas?

     
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    Sep 20, 2013 9:56 AM   in reply to raysubk

    Uninstall Right-Zoom or any other cursor altering software you have in stalled.

     
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  • Currently Being Moderated
    Sep 20, 2013 9:58 AM   in reply to [scott w]

    Hi Scott,

     

    No Right-Zoom or any other cursor altering software has been installed on this workstation.

     
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  • Currently Being Moderated
    Sep 20, 2013 10:13 AM   in reply to raysubk

    Well, if the issue doesn't happen with a mouse, then I'd say you may have a faulty stylus or tablet. Do your other workstations also have tablets? Try the stylus on another workstation. Or try the stylus from some other station on the problem one.

     

    I just replaced an Art Pen stylus last week due to odd behavior. New stylus shows no issues.

     
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  • Currently Being Moderated
    Sep 20, 2013 10:15 AM   in reply to [scott w]

    Could it be the tip? I'm the only graphics guy here so can't test it out on other stations. Illustrator is the only application it sticks it. Works just fine in photoshop, after effects, and cinema 4d. So wierd.

     
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  • Currently Being Moderated
    Sep 20, 2013 10:23 AM   in reply to raysubk

    You sure you don't have any third party software installed? Right Zoom, Better Touch, something which alters input devices?

     

    That's the only reason I'm aware of that causes the behavior you describe in only Illustrator.

     
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  • Currently Being Moderated
    Sep 26, 2013 6:07 AM   in reply to [scott w]

    I have the same behaviour since Illustrator CS6 with Intuos 4 and now my Intuos 5.

    Tried different pens and drivers to no avail. :-(

     

    Windows 7 x64

    Wacom driver 6.3.6

     
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  • Currently Being Moderated
    Oct 4, 2013 11:52 AM   in reply to MennovD

    So I have found a fix on my end that works. I was creating new documents at HDV1080 presets templates when I was getting my sticky selection. As soon as i hid the video rulers in my document the wacom started acting normal again. I realize this probably won't work for everyone but it worked for me. I guess start hiding and showing everything you can to see if the issue gets resolved that way.

     
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  • Currently Being Moderated
    Oct 23, 2013 11:39 PM   in reply to raysubk

    I can confirm what raysubk says. Hide the video rulers and it works fine. Weird...

     
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  • Currently Being Moderated
    Dec 18, 2013 9:30 AM   in reply to chimmers

    It took me a while but here it is...


    1-Click on the start menu in windows

    2-In the search box type "Services" and select the option that appears in the menu.

    3-in the Services window that opens, search for the "Wacom Professional Service" and select it

    4- on the left, select "Stop the service" and the re-start it... and that should do...

    WARNING

              If you re-start your computer, this issue may happen again and you will have to do all these steps again.... I hope this helps. May God bless you guys.... :-)

    Graphic1.jpg

     
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  • Currently Being Moderated
    Jan 17, 2014 3:39 AM   in reply to raysubk

    I'm having the same issue, very much what this youtube video shows: http://www.youtube.com/watch?v=dtOEeJ2tGhQ -  a sticking when selecting and a general lag.

     

    CS4 still works fine, no lag or sticky issues to it has to be something between CC and the Intuos 5 touch (Windows 7 Ultimate, wacom 6.3.1w3)

     

    the video ruler fix doesn't help me at all it seems.

     

    illustrator CC is driving me nuts so i'm forced to use the older version.

     
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  • Currently Being Moderated
    Jan 17, 2014 3:41 AM   in reply to GraphicsCooper

    this fix doesn't seem to work for me either

    (see my other post above).

     

     
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  • Currently Being Moderated
    Jan 17, 2014 6:12 AM   in reply to Poloist

    CC comes in two flavours 64 bit and 32 bit on windows. Which one are you using?

     

    I hope you have this latest Wacom driver: http://www.wacom.asia/en/windows-driver-637-6-xp-vista-win-7-and-win-8

     
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  • Currently Being Moderated
    Jan 21, 2014 4:53 AM   in reply to ADBEDesigner

    yep, latest wacom drivers, win 7 is in 64bit and so is the CC. still getting the sticky/laggy select tool, zoom tool, or any other drag-based tool. damned frustrating.

     
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  • Currently Being Moderated
    Jan 27, 2014 10:08 AM   in reply to raysubk

    Hidding rulers (regular rulers, not video rulers) worked for me – how weird is that? Thanks for posting this... "solution".

     

    Incompetent Wacom.

     
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  • Currently Being Moderated
    Feb 12, 2014 10:20 AM   in reply to shutupandance

    Hiding rulers, restarting wacom drivers etc. don't work for me. Illustrator is the ONLY application that has this kind of behaviour with the wacom - no other Adobe applications, no other vector illustration (e.g. CorelDraw, 3DS MAX 2D shapes). Illustrator is definitely the shonky member of the Adobe family.

     
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  • Currently Being Moderated
    Feb 26, 2014 5:43 AM   in reply to AndyQ

    Exactly the same problem for me - Intuos 4, Windows 8 - had it in CS6 and still in CC, just put up with it until now but thought I should look for a solution.  Very poor of Wacom/Adobe not providing a solution, depending on who's side the fault lies

     
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  • Currently Being Moderated
    Mar 12, 2014 8:48 AM   in reply to chimmers

    Disabling "use windows ink" for Illustrator in the Wacom driver panel seems to work. Other suggestions I got from Wacom here:http://forum.wacom.eu/viewtopic.php?f=2&t=17975&p=64266#p64266

     
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