Cannot update to latest ColdFusion update 8

Report · Mar 25, 2013

First of all let me give you a screenshot of my home PC (running CF10 Developer on Windows 7 x64), as even this page looks different than CF servers we have at work where the update was applied with no issue.

I have tried clicking on DOWNLOAD and DOWNLOAD AND INSTALL and neither do anything. Upon loading the page, I used Firebug and checked the console. It has multiple entries of:

Uncaught ReferenceError: ColdFusion is not defined

(Truth be told I don't Firebug check the CF Admin page often, so I don't know if this is normal. Many times Adobe's admin pages don't use standardized practices, but I just want to put this out there)

I'm familiar with how to manually install updates, but I cannot find a place where Adobe offers manual download of the CF10 Update 8. Can anyone shed some light?

Report · Mar 27, 2013

Hi,

This seems to be a permissions issue or you may be behind a firewall/Proxy server. Please check the permissions on the CF install folder.

Here is the link to download CF 10 Update 8 http://download.adobe.com/pub/adobe/coldfusion/hotfix_008.jar

Regards,

Anit Kumar

Report · Mar 27, 2013

Hey Anit, thanks for your response.

I'm not much of a networking guy (don't understand user rights and what not), but I checked the rights on my CF root folder and here are the users on it: (I am on Win 7 Pro x64)

AUTHENTICATED USERS (Modify and below)

SYSTEM (Full Control)

ADMINISTRATORS (LOCALMACHINE\ADMINISTRATORS) (Full Control)

USERS (LOCALMACHINE\USERS) (Read & Execute, List Folder Contents and Read)

We're not behind a proxy, but I am behind a firewall (and we currently have an issue with JUST ME where every 3 hours, the firewall forgets who I am and requires me to re-authenticate to get to the internet) That is being worked on.

I will download and manually apply the Update 8. Thank you very much for the link.

Report · Mar 27, 2013

I manually installed the update and now ColdFusion Application Server Service cannot start. I asks me to check the Event Viewer, which reports back the following:

The description for Event ID 259 from source ColdFusion 10 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 10 Application Server

Report · Mar 27, 2013

Can you try starting the services from command prompt.

Regards,

Anit Kumar

Report · Mar 28, 2013

I ran:

net start "ColdFusion 10 Application Server"

and it returned:

The ColdFusion 10 Application Server service is starting..

The ColdFusion 10 Application Server service could not be started.

A service specific error occurred: 2.

More help is available by typing NET HELPMSG 3547

Report · Apr 01, 2013

Hi Aegis,

Sorry for the delayed response. Can you please share the Update log file with us.

Regards,

Anit Kumar

Report · Apr 02, 2013

I searched all over Google and could not find any articles which indicate where the "Update log" is. Can you provide me with a path?

Report · Apr 02, 2013

I think I found what you were looking for:

/cfusion/hf-updates/hf-10-00008/Adobe_ColdFusion_10_Update_8_Install_03_27_2013_19_47_18.log

Here is its contents

__________________________________________________________________________

Wed Mar 27 19:47:34 EDT 2013

Free Memory: 26501 kB

Total Memory: 46700 kB

java.class.path:

hotfix_008.jar

ZGUtil.CLASS_PATH:

hotfix_008.jar

sun.boot.class.path:

C:\Program Files (x86)\Java\jre7\lib\resources.jar

C:\Program Files (x86)\Java\jre7\lib\rt.jar

C:\Program Files (x86)\Java\jre7\lib\sunrsasign.jar

C:\Program Files (x86)\Java\jre7\lib\jsse.jar

C:\Program Files (x86)\Java\jre7\lib\jce.jar

C:\Program Files (x86)\Java\jre7\lib\charsets.jar

C:\Program Files (x86)\Java\jre7\lib\jfr.jar

C:\Program Files (x86)\Java\jre7\classes

java.ext.dirs:

C:\Program Files (x86)\Java\jre7\lib\ext

C:\Windows\Sun\Java\lib\ext

java.version == 1.7.0_15 (Java 1)

java.vm.name == Java HotSpot(TM) Client VM

java.vm.vendor == Oracle Corporation

java.vm.version == 23.7-b01

java.vm.specification.name == Java Virtual Machine Specification

java.vm.specification.vendor == Oracle Corporation

java.vm.specification.version == 1.7

java.specification.name == Java Platform API Specification

java.specification.vendor == Oracle Corporation

java.specification.version == 1.7

java.vendor == Oracle Corporation

java.vendor.url == http://java.oracle.com/

java.class.version == 51.0

java.compiler == null

java.home == C:\Program Files (x86)\Java\jre7

java.io.tmpdir == C:\Users\amartone\AppData\Local\Temp\

os.name == Windows 7

os.arch == x86

os.version == 6.1

path.separator == ;

file.separator == \

file.encoding == Cp1252

user.name == amartone

user.home == C:\Users\amartone

user.dir == C:\Program Files (x86)\Java\jre7\bin

user.language == en

user.region == null

__________________________________________________________________________

Installed Feature(s) Standard, J2EE of Adobe ColdFusion 10 Update 8

Install Begin: MARCH 27, 2013 7:46:23 PM EDT

Install End: MARCH 27, 2013 7:47:25 PM EDT

Installed by InstallAnywhere 14.0 Enterprise Build 4349

User Interactions

-----------------

#Choose ColdFusion 10 Home directory

#------------------------------------

USER_INSTALL_DIR=C:\\server-root\\app-root

Summary

-------

Installation: Successful.

127 Successes

0 Warnings

0 NonFatalErrors

0 FatalErrors

Action Notes:

None

Install Log Detail:

Check Disk Space:

Status: SUCCESSFUL

Additional Notes: NOTE - Required Disk Space: 15,637,203; Free Disk Space: -1

Modify Text File - Single File: New File C:\Program Files\cfhotfix.txt

Status: SUCCESSFUL

Custom Action: com.adobe.utils.HotFixProps

Status: SUCCESSFUL

Get Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Install Data\Adobe ColdFusion 10

Value Name: CFMXRoot

Status: SUCCESSFUL

Custom Action: com.adobe.ia.customrule.DocRootValidate

Status: SUCCESSFUL

Custom Action: com.adobe.ia.customrule.DocRootValidate

Status: SUCCESSFUL

Custom Action: com.adobe.ia.customrule.ReadXML

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.UpdatableInstances

Status: SUCCESSFUL

Custom Action: com.adobe.ia.customrule.DocRootValidate

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.VersionCheck

Status: SUCCESSFUL

Stopping Windows Service: ColdFusion 10 Jetty Service

Status: SUCCESSFUL

Stopping Windows Service: ColdFusion 10 .NET Service

Status: SUCCESSFUL

Stopping Windows Service: ColdFusion 10 ODBC Server

Status: SUCCESSFUL

Stopping Windows Service: ColdFusion 10 ODBC Agent

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.ServersStartStopAction

Status: SUCCESSFUL

Stopping Windows Service: ColdFusion 10 Application Server

Status: SUCCESSFUL

Execute Command: C:\server-root\app-root\cfusion\bin\coldfusion stop

Status: SUCCESSFUL

Custom Action: com.adobe.utils.InstallDateTime

Status: SUCCESSFUL

Check Disk Space: C:\server-root\app-root

Status: SUCCESSFUL

Additional Notes: NOTE - Required Disk Space: 15,637,203; Free Disk Space: -1

Install Directory: C:\Users\amartone\668058.tmp\

Status: SUCCESSFUL

Additional Notes: NOTE - Directory already existed

Delete File: Source:cfhotfix.txt

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\update.xml

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\updates.xml

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\cf-startup.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfcompile.bat

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfcompile.sh

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfinfo.bat

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\cfinfo.sh

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\coldfusion.exe

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\coldfusionsvc.exe

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\bin\msvcr100.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6core.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6http.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6swing.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\lib\ib6util.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\runtime\lib\tomcat-coyote.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\runtime\lib\wsconfig.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\coldfusion.exe

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\coldfusionsvc.exe

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\bin\msvcr100.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\cfperfmon_10.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\cfregistry.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\CFWindowsLogin.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\CFXNeo.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\DDJDBCAuth05.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\NeoUUID.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\PerfmonClient.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\cfusion\_win32\lib\TypeViewer.dll

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\updates\chf10000008.jar

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\adminapi\administrator.cfc

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\adminapi\security.cfc

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\Application.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\archives\wizards\archivewizard_page_scheduledtasks.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\archives\wizards\controludfs.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\debugging\index.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\scheduler\scheduleedit.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\settings\version.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\Application.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\download.cfc

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\index.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\installer_input.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\_sysinfo.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\administrator\updates\_updates.cfm

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\componentutils\cfcexplorer.cfc

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\ext\map\GMapPanel3.js

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\ext\map\mapiconmaker.js

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cflayout.js

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cfmap.js

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\package\cfwebsocketCore.js

Status: SUCCESSFUL

Install File: C:\Users\amartone\668058.tmp\dist\wwwroot\CFIDE\scripts\ajax\resources\cf\map\marker.png

Status: SUCCESSFUL

Move Folder: Destination: C:\Users\amartone\668058.tmp\dist\cfusion

Status: SUCCESSFUL

Install Directory: C:\server-root\app-root\

Status: SUCCESSFUL

Additional Notes: NOTE - Directory already existed

Custom Action: com.adobe.utils.Logger

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.InstallData

Status: SUCCESSFUL

Custom Action: com.adobe.utils.XMLUpdate

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.UpdateConfigs

Status: SUCCESSFUL

Execute Command: regsvr32.exe /s C:\server-root\app-root\cfusion\lib\TypeViewer.dll

Status: SUCCESSFUL

Install Directory: C:\server-root\app-root\cfusion\hf-updates\hf-10-00008\uninstall\

Status: SUCCESSFUL

Install Uninstaller: Adobe ColdFusion 10 Update 8(Install All Uninstaller Components)

Status: SUCCESSFUL

Install Uninstaller: Adobe ColdFusion 10 Update 8(Install All Uninstaller Components)

Status: SUCCESSFUL

Custom Action: com.adobe.ia.action.StartServersAction

Status: SUCCESSFUL

Starting Windows Service: ColdFusion 10 Jetty Service

Status: SUCCESSFUL

Starting Windows Service: ColdFusion 10 .NET Service

Status: SUCCESSFUL

Starting Windows Service: ColdFusion 10 ODBC Server

Status: SUCCESSFUL

Starting Windows Service: ColdFusion 10 ODBC Agent

Status: SUCCESSFUL

Report · Apr 02, 2013

Also, let me just show you the message that comes up when I try to navigate to a ColdFusion application URL on my server: (btw, I find it somewhat funny since it's bad English... it should say "Service Temporarily Unavailable!")

Service Temporary Unavailable!

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Jakarta/ISAPI/isapi_redirector/1.2.32 ()

Report · Apr 02, 2013

I now feel that the Update 8 is defective.

I performed a full uninstallation of ColdFusion 10 from my computer. I then re-downloaded the 64-bit ColdFusion 10 file, installed it as Developer Edition and had no issues whatsoever. I launched into the CF Admin, finished auto-configuring the server, and at that point, everything worked fine (though I had 7 update warnings as I was at version 1)

I then downloaded the hotfix_008.jar file, copied it to my CF installation root/jre/bin, opened a command prompt, changed me working directory to the aforementioned and ran:

java -jar hotfix_008.jar

The installer came up and I went through the steps outlined in the process, successfully applying the update and being notified that my CF services are being restarted and to try them shortly.

Sure enough, the CF Application Server Service failed to start (with the same error) and navigating to the CF Admin resulted in the exact same error.

Thank God I tested this on my local machine before having it axe my 2 production servers!

Report · Apr 02, 2013

Hi,

Please check the pm sent to you.

Regards,

Anit Kumar

Report · Apr 02, 2013

I've responded via PM, thanks.

Report · Apr 03, 2013

After doing many selective startups, I've found the following:

With ALL SERVICES DISABLED, then manually starting CF10 services, the application DOES load (though VERY slowly more than normal on first load)

We are running Symantec Endpoint Protection and I was on a client install (rather than server-pushed) of version 12.1.671.4971. I uninstalled that, restarted the computer and CF (update 8) was still working. Then, I had the server push down a copy of Symantec Endpoint Protection (v12.1.2015.2015) and restarted.

Upon boot, I tried CF again and everything seems to work.

I have been looking all over Symantec's website but cannot seem to confirm/deny whether version 12.1.671.4971 is compliant with JRE 1.6 (since Update 8 upgrades you to JRE 1.7). This MIGHT be the reason why.

Report · Apr 03, 2013

Hi,

Thank you for the update. Please repost, if you face any issue further.

Regards,

Anit Kumar

Adobe Community

Cannot update to latest ColdFusion update 8

Service Temporary Unavailable!