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sjc-ito
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Archiving photoshop.com items - Media Downloader doesn't install

Mar 25, 2013 10:50 AM

I plan to transition from photoshop.com to Revel soon.  The first step is to archive current items in photoshop.com using the Media Downloader tool.  The problem is that the tool doesn't install.  I keep on getting the error message "Try Again" after several seconds, each time I try.  Any ideas on how I can overcome the problem?

 
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  • Currently Being Moderated
    Mar 26, 2013 10:25 AM   in reply to sjc-ito

    Hello

    Please make sure that you have the latest Adobe Air installed. Click here to get the application http://get.adobe.com/air/

    Then test with installing the Adobe Media Downloader again to download your files.

    Please let me know if you need further assistance

    Thanks
    Scott

     
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  • Currently Being Moderated
    Apr 1, 2013 10:20 AM   in reply to sjc-ito

    Also, please ensure you are using the most recent version of the browsers. Chrome and Firefox seem to work best here. If you use Explorer, I suggest installing either Chrome or Firefox for this issue. Be sure to install adobe air first, and then the downloader application. Please let us know if this works for you.

     

    Pattie

     
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