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sketchmad
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Unable to start new project in Premiere elements 10

Mar 25, 2013 11:32 AM

Tags: #problem #help #premiere #install #new_project

I have had elements 10 (both photoshop and premiere) downloaded for a while from a multi-pack and have been using photoshop with no problems at all.  Tried to use premiere and start a new project from the welcome screen, but it starts loading, gets to 'Loading Importer Quicktime.prm' then does nothing.  I can open the organizer, but nothing else.  Tried opening a new project from the organizer, but the same problem.  I have uninstalled, reinstalled from disc, and checked quicktime, flash etc are all up to date.  Any ideas?

 
Replies
  • Currently Being Moderated
    Mar 25, 2013 2:02 PM   in reply to sketchmad

    Moving this discussion to the Premiere Elements forum.

     
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  • Currently Being Moderated
    Mar 25, 2013 2:04 PM   in reply to sketchmad

    What operating system are you using?

     

    If Windows, have you manually gone to Windows Update and ensured you have the non-critical updates (which dont' download automatically)?

     

    How fast is your processor, how much RAM do you have and how much free, clean, defragmented space is on your hard drive?

     
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  • Currently Being Moderated
    Mar 25, 2013 2:11 PM   in reply to sketchmad

    Welcome to the forum.

     

    Along with Steve's comments and questions, what version of Apple's QT Player do you have installed?

     

    Good luck,

     

    Hunt

     
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