I want to download a trial version of Photoshop but I'm told I need an updated version of Air. I've uninstalled the previous version but the update will not download. I have tried to download as administrator
Thanks for your reply. Yes, but when I run the installer ad administrator
I get the error message '.....msy not be slloerf by your administrator". I
am sole user of my laptop and right clicked and "run as administrator ' .
I'm not sure if you got my reply. I did use get.adobe.com/air but keep on getting an error message saying I must run it as administrator. I am sole user of my laptop, logged on as administrator, and I also right clicked this .exe program and clicked on 'run as administrator', without success. I have uninstalled all Adobe programs and have run the Adobe clean program. Is possible for you to help any further?
Sent from my iPad
RayJack2710 it would appear the access privileges for your current user account have become compromised if you are being prompted to install as an administrator. Can you please try creating a new local administrator account and see if you face the same difficulties.
Thank you for your suggestion. I opened a new administrator account but
still have the same problem. Adobe Air will not download. I tried also to
download Photoshop first but no joy. Have you any other suggestions?
RayJack2710 you may want to try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.
I managed to download the trial version of PS CS6, but it did not download
completely. Two components appear to have not downloaded correctly. The
error report is as follows
Please see specific errors below for troubleshooting. For example, ERROR:
Can you try these troubleshooting steps for Code: 6? http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html Let us know if they help!