Skip navigation
RayJack2710
Currently Being Moderated

Problem downloading Adobe Air

Mar 26, 2013 5:07 AM

I want to download a trial version of Photoshop but I'm told I need an updated version of Air. I've uninstalled the previous version but the update will not download. I have tried to download as administrator

 
Replies
  • Currently Being Moderated
    Mar 26, 2013 5:12 AM   in reply to RayJack2710

    Did you try to download Adobe Air from : http://get.adobe.com/air/   ?

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 27, 2013 12:59 PM   in reply to RayJack2710

    RayJack2710 it would appear the access privileges for your current user account have become compromised if you are being prompted to install as an administrator.  Can you please try creating a new local administrator account and see if you face the same difficulties.

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 28, 2013 11:36 AM   in reply to RayJack2710

    RayJack2710 you may want to try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 3, 2013 3:16 PM   in reply to RayJack2710

    Can you try these troubleshooting steps for Code: 6? http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html Let us know if they help!

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points