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Problem downloading Adobe Air

New Here ,
Mar 26, 2013 Mar 26, 2013

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I want to download a trial version of Photoshop but I'm told I need an updated version of Air. I've uninstalled the previous version but the update will not download. I have tried to download as administrator

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LEGEND ,
Mar 26, 2013 Mar 26, 2013

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Did you try to download Adobe Air from : http://get.adobe.com/air/   ?

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New Here ,
Mar 26, 2013 Mar 26, 2013

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Thanks for your reply. Yes, but when I run the installer ad administrator

I get the error message '.....msy not be slloerf by your administrator". I

am sole user of my laptop and right clicked and "run as administrator ' .

Windows 7

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New Here ,
Mar 27, 2013 Mar 27, 2013

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I'm not sure if you got my reply. I did use get.adobe.com/air but keep on getting an error message saying I must run it as administrator. I am sole user of my laptop, logged on as administrator, and I also right clicked this .exe program and clicked on 'run as administrator', without success. I have uninstalled all Adobe programs and have run the Adobe clean program. Is possible for you to help any further?

Ray

Sent from my iPad

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Adobe Employee ,
Mar 27, 2013 Mar 27, 2013

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RayJack2710 it would appear the access privileges for your current user account have become compromised if you are being prompted to install as an administrator.  Can you please try creating a new local administrator account and see if you face the same difficulties.

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New Here ,
Mar 28, 2013 Mar 28, 2013

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Thank you for your suggestion. I opened a new administrator account but

still have the same problem. Adobe Air will not download. I tried also to

download Photoshop first but no joy. Have you any other suggestions?

Ray

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Adobe Employee ,
Mar 28, 2013 Mar 28, 2013

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RayJack2710 you may want to try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html.

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New Here ,
Mar 28, 2013 Mar 28, 2013

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I think I have cracked it!! Used Microsoft Fix It Install and Uninstall. I am in the process now of installing PS Cs6 and will come back to you shortly.

Ray

Sent from my iPad

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New Here ,
Apr 03, 2013 Apr 03, 2013

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I managed to download the trial version of PS CS6, but it did not download

completely. Two components appear to have not downloaded correctly. The

error report is as follows

Code: 6

Please see specific errors below for troubleshooting. For example, ERROR:

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Adobe Employee ,
Apr 03, 2013 Apr 03, 2013

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Can you try these troubleshooting steps for Code: 6? http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html Let us know if they help!

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