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842 kathyla
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Mar 26, 2013 5:35 PM

After receiving an "unknown publisher" message on my Photoshop Elements 9 program, I uninstalled it and reinstalled it.  The reinstallation froze on the update screen.  The program would not reinstall.  I have the serial number and am using Windows XP.  Elements 4 has also been installed on this computer, but will not function now.  Please advise.


 
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Mar 27, 2013 1:25 AM   in reply to 842 kathyla

    Try copying the disk contents to a new folder on the dektop and then try to run setup from there.

     
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