When I try to run Illustrator CS6, it crashes before startup and before the splash screen is displayed. I used strace and got the exception c00000fd at RegCreateKeyExW. All of the other CS6 applications run with no problem on my machine. I'm running Windows XP with Service Pack 3, i5, 4GB RAM, 32-bit video card. Logged in as a different user and the problem was still there. I uninstalled CS6, used the cleaner tool, and reinstalled but the problem still existed. I do not have any third party plug-ins or preferences to reset because I have not used any of the applications since previously clearing out my preferences. I've been browsing this forum for any clues or solutions and nothing has worked. Any ideas as to what is going on???
Thanks for the info but there is no crash data. No crash dialog appeared therefore I could not choose to "display more info" from that dialog. I had already checked in the Event Viewer but there were no entries that were related to Illustrator. I tried running Illustrator with the Task Manager open to make sure something was actually happening and it does show that Illustrator tries to open but it then dies on its own.
Hey, I have the some problem! Natalie, did you solve the problem?if yes, how?
I tried everything, uninstalling, cleaning and re-installing. I tried also opening the Task Manager but Illustrator suddenly dies without any message.
And I don't understand the reason why all the other software of the Suite do work...
I have an iMac
OS X 10.8.2 (12C60)
2,4 GHz Intel Core 2 Duo
Memory: 4 GB 800 MHz DDR2 SDRAM
ATI Radeon HD 2400 XT 128 MB
thank you in advance
I still have not resolved the issue but Illustrator CS6 worked perfectly fine on a different Windows XP machine that I have access to so I'm not sure why it won't run on mine. Illustrator isn't exactly crashing on my machine but is actually choosing to exit the program when the exception is thrown....
I don't think our issues are the same because of the different platforms we are running on so good luck in finding a solution.