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Illustrator crashes before startup

Mar 27, 2013 5:49 PM

When I try to run Illustrator CS6, it crashes before startup and before the splash screen is displayed. I used strace and got the exception c00000fd at RegCreateKeyExW. All of the other CS6 applications run with no problem on my machine. I'm running Windows XP with Service Pack 3, i5, 4GB RAM, 32-bit video card. Logged in as a different user and the problem was still there. I uninstalled CS6, used the cleaner tool, and reinstalled but the problem still existed. I do not have any third party plug-ins or preferences to reset because I have not used any of the applications since previously clearing out my preferences. I've been browsing this forum for any clues or solutions and nothing has worked. Any ideas as to what is going on???

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    Mar 28, 2013 2:31 AM   in reply to natalie_armstrong
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    Mar 28, 2013 8:11 AM   in reply to natalie_armstrong

    Have you tried re-installing Illustrator?

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    Apr 3, 2013 8:41 AM   in reply to natalie_armstrong

    Hey, I have the some problem! Natalie, did you solve the problem?if yes, how?

    I tried everything, uninstalling, cleaning and re-installing. I tried also opening the Task Manager but Illustrator suddenly dies without any message.

    And I don't understand the reason why all the other software of the Suite do work...


    I have an iMac

    OS X 10.8.2 (12C60)

    2,4 GHz Intel Core 2 Duo

    Memory: 4 GB 800 MHz DDR2 SDRAM

    ATI Radeon HD 2400 XT 128 MB


    thank you in advance

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