I have an Intel Mac Pro running OS/X Snow Leopard.
When I open InDesign CS6 I get an error "Cannot open resource file", but there is no indication of what file it can't open.
When I click OK in the dialog box, InDesign opens and appears to be working.
I am concerned that this may cause a problem as I continue to use it.
Is there any way I can correct this issue?
I also have InDesign CS5.5 installed on the same Mac and it runs fine with no resource error.
I tried uninstalling InDesign, once I figured out how to do that with Creative Cloud that is (it's not an option in the Adobe Application Manager - which I think it should be).
Anyway, after uninstalling and reinstalling, the error is still there.
I also tried Peter's suggestion to remove the InDesign Defaults and InDesign SavedData and have them recreated but that didn't work either. I even tried the cmd-ctrl-opt-shift method to delete the preference files and still I get the "Cannot open resource file" error.
I thought that it was just a glitch since if I click "OK" in the dialogue box InDesign seems to open fine and then even let me open up a document that I had been working on in InDesign CS5.5.
Even though the document opened fine, as soon as I click on a text field, any text field, InDesign crashes.
I tried three different documents and it does the same thing.
It didn't crash when I selected a graphic or an embedded pdf but it does as soon as I click on any text field.
Does that help narrow down what the resource file error is?
By the way, I can open InDesign CS5.5 just fine (same computer) with no resource file error and it does not crash when I select a text field, so the issue seems to be strictly with CS6.
The crash report might tell us more. Please post it on pastebin.com (not here), and then put a link to it here.
Also, for troubleshooting purposes, please create a new user account on the computer and try using ID in that account.
Firstly, I created another user account on my Mac and when I log into it and open InDesign CS6 - I do NOT get the "Cannot open resource file" error. Secondly, I opened the same document as before and when I click on a text field InDesign does NOT crash. It appears that the error is somehow tied to my main account although I went through the process to delete and recreate the InDesign Defaults and InDesign Saved Data files as I described before.
I pasted both the Apple crash report and the Adobe crash report on pastebin.com as you suggested.
Here are the links:
Adobe crash report link: http://pastebin.com/MkuPtcqj
Apple crash report link: http://pastebin.com/GzV4k1jF
I hope this info helps.
Thanks for your assistance with this.
OK, that it works in a new account is diagnostic that there is a problem with the other account. Removing the prefs normaly will fix this, but in some cases you need to do a bit more.
Log in on the original account again. Delete the prefs files manually again, then delete the files from the list you find at Adobe Forums: InDesign crashes at startup. Note that this list refers to the USER library.
Also, go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5466 and download the InDesign 8.0.1 update and install it, then relaunch ID and for good measure use the keyboard shortcut to remove the prefs again.
Thanks oh so much for the suggestions. I updated InDesign and replaced all of the preference files under my main account and one of those things worked. I no longer get the "cannot open resource file" error and InDesign doesn't crash when I select a text box.
Thanks for your help.