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Bruce Botha
Currently Being Moderated

Dreamweaver in CS5.5 (blank welcome screen)

Mar 30, 2013 2:48 AM

Tags: #cs5.5 #screen #welcome #dreamwear

My dreamweaver in CS5.5 shows no info in the welcome screen  how do I get it back?

 

Subject line edited by moderator to make it clearer

 
Replies
  • Currently Being Moderated
    Mar 28, 2013 1:18 AM   in reply to Bruce Botha

    Ask in the DW forum and provide exact details.

     

    Mylenium

     
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  • Currently Being Moderated
    Mar 28, 2013 10:13 AM   in reply to Bruce Botha

    Hi Bruce,

     

    I have passed your query to the concerned experts. Because of the extended weekend, there could be a delay in replies.

     

    Thanks,

    Preran

     
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  • Currently Being Moderated
    Mar 28, 2013 1:37 PM   in reply to Bruce Botha

    Go to Edit > Preferences > General >

    Document:  enable "Show Welcome Screen." 

    Hit OK.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Mar 29, 2013 5:46 AM   in reply to Bruce Botha

    What Nancy wrote. (Love it when great minds think alike! )

     

    Chris

     
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  • Currently Being Moderated
    Mar 29, 2013 7:30 AM   in reply to Bruce Botha

    Hello Bruce,

     

    because I can't reproduce your error message I suggest you contact Adobe at the following page:

    http://helpx.adobe.com/contact.html

    > View all Products ... > Dreamweaver > Select a topic ... > Using my product ... > I still need help ... > see screenshot:

     

    drHelpEn.JPG

     

    Please use chat, I only had the best experiences.

     

    Hans-Günter

     
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  • Currently Being Moderated
    Apr 2, 2013 12:41 AM   in reply to Bruce Botha

    Hello Bruce,

     

    --------- del: clearly unnecessary ---------

     

    Hans-Günter

     
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  • Currently Being Moderated
    Mar 29, 2013 3:27 PM   in reply to Bruce Botha

    Hi Bruce,

     

    Please try re-creating the preferences for Dreamweaver CS5.5. Follow the document given below.

    http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver- cs4-cs5.html

     

    Do let us know if this resolves the issue. If it does not please answer the below queries .

     

    1) Does it ever worked for you? Since when do you have the issue?

    2) Are you on a roaming user profile?

    3) Did you made any changes on your MAC?

     

    Regards

    Bhawna Gupta

     
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  • Currently Being Moderated
    Apr 1, 2013 3:14 AM   in reply to Bruce Botha

    Try to run the DW in the root user account.

    Refer the below link to enable the root user account:

    http://support.apple.com/kb/ht1528

     

    Also, please confirm what is th screen resolution you are using?

     

    -Harshit yadav

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Apr 2, 2013 1:14 AM   in reply to Bruce Botha

    Can you try unchecking 'Show Welcome Screen' in your DW Preferences. Save & Restart DW. The Welcome screen should be gone now. Now, go back to Preferences, enable 'Show Welcome Screen' in DW Preferences, restart DW and see if it shows up?

     

    Did you also try clearing your cache? http://forums.adobe.com/thread/494811

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Apr 3, 2013 1:38 AM   in reply to Bruce Botha

    On Mac OS, to go to 'Library' folder, from Finder, Click 'Go' on top menu bar > Go To Folder (Cmd + Shift + G shortcut) > Type in this:

     

    ~/Library/

    Now, navigate to Application Support:Adobe:Dreamweaver CSx:<language>:Configuration as mentioned in the forum thread I linked you to in Reply #13. Follow instructions given in that thread.

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Apr 3, 2013 2:08 AM   in reply to Bruce Botha

    Okay, as crazy as it may sound, did you update Flash Player recently? Welcome Screen in DW relies on Flash and may fail sometimes based on dependancy.

     

    From your Finder window, go to Applications > Adobe Dreamweaver CS5.5 > Configuration > Content > Welcome > Flash. Locate 'welcome.swf'. Double click to see if it plays normally in Flash Player. If it does, the Flash player is fine and its probably a runtime load issue with DW itself.

     

    If issue persists, try creating a new user account on your Mac OS, run DW from there to see if it loads.

     

    Post back with results.

     
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  • Sudarshan Thiagarajan
    4,000 posts
    Oct 15, 2010
    Currently Being Moderated
    Apr 3, 2013 2:09 AM   in reply to Bruce Botha

    Also, does your current user account have 'Administrator' privileges?

     
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