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Why Indesign always crash when started up by a non-admin user

Mar 28, 2013 9:18 AM

I have a really strange problem with the installation of Indesign CD6.
Normally on out network here we install any software as the admin user and we put a shortcut in the individual users their shortcut folder. And it always works perfectly.

But now one of our users has a problem with that. I installed CS6 in four different ways:


  • logged in as a network administrator
  • logged in as a local administrator
  • logged in as the user but executing the install file as a network administrator
  • logged in as the user but executing the install file as a local administrator



The first two ways never work and the last two ways let the user start up CS6 one time. After restarting the PC of logging off CS6 can't be started anymore.


I've also set the security on the Adobe Program Files-folder wide open for as well our "Domain Users" as "Everyone". But no use.


Below a screenshot of the error message I get.


foutmelding Indesign 01.JPG


One small note: When I close the error message and try to shut down or log off I also get a message that OS_PopupWindow can't be closed and I have to force the closing of whatever that is.



Anyone any idea about how I can fix this?

  • Currently Being Moderated
    Mar 28, 2013 9:25 AM   in reply to StarCSR

    Before going further, run the 8.0.1 update patch.

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  • Currently Being Moderated
    Mar 29, 2013 3:02 AM   in reply to StarCSR

    I'm not surprised, but we had to rule it out.


    Many users, including me, are unable to run except in an admistrator account. I haven't bothered to chase it down here becasue I normally run as admin anyway, but it's most likely a permissions issue. There are a couple of other threads about this, and one of them has a list of files and registry entries that require write permission on XP, I think, that can provide a giude, but I have not seen a definitive list for anything newer.

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