I get this message whenever I try to use the eyedropper tool or the foreground/background color picker
Could not complete your request because of a program error
Please read this.
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?
Thank you for your reply. I'm afraid - and not wishing to appear rude - I don't understand some of it.
I have tried ctrl-alt-shift while starting, to no avail. Same problem persists.
I have saved all my customised actions, preferences etc. I don't have any third-party plug-ins.
What do you mean by system maintenance and cleaning caches, font validation, etc?
I haven't had the CS6 long enough to alter anything in caches or fonts. Perhaps admitting I don't know what system maintenance is makes me think I haven't touched that, either.
I realise that this is apro-pro to nothing. But CS4 is working fine!
And just to be extremely, intergalactically crisp and clear , did you press Control-Shift-Alt (Command-Shift-Option if on a Mac) IMMEDIATELY upon cold-starting Photoshop? You have to be very quick to get the "Do you wish to delete your current preferences?" dialog.
And just to be pellucidly unambiguous ...
On a Mac you can calmly hold down the shift+opt+command keys prior to launching Photoshop. It's only on Windows machines that you have to worry about critical key depression timing to reset the preferences. ;)
Thanks for the input. I don't think I got the timing right to hold everything down. I am processing some wedding photos from today (which involved a big red double Decker bus) as soon as I have saved everything (twice) I am going to practice holding keys down. I am confident your solution will help. I'll let you know how I get on. Thanks again. Bob