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Eyedropper & Color Picker not working CS6 extended

Mar 30, 2013 12:38 AM

I get this message whenever I try to use the eyedropper tool or the foreground/background color picker

Could not complete your request because of a program error

 
Replies
  • Currently Being Moderated
    Mar 30, 2013 2:05 AM   in reply to Robert Thomas Newall

    Please read this.

    http://forums.adobe.com/thread/419981?tstart=0

     

    Boilerplate-text:

    Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)?

     
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    Mar 30, 2013 3:38 AM   in reply to Robert Thomas Newall

    Just to make sure, did you get the dialog when starting Photoshop while holding ctrl-alt-shift presssed?

     
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    Mar 30, 2013 7:37 AM   in reply to Robert Thomas Newall

    And just to be clear, you are on a Windows machine holding down shift+alt+Cntrl to reset preferences?

     
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  • Noel Carboni
    23,488 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 30, 2013 7:49 AM   in reply to charles badland

    And just to be extremely, intergalactically crisp and clear , did you press Control-Shift-Alt (Command-Shift-Option if on a Mac) IMMEDIATELY upon cold-starting Photoshop?  You have to be very quick to get the "Do you wish to delete your current preferences?" dialog.

     

    -Noel

     
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    Mar 30, 2013 8:14 AM   in reply to Noel Carboni

    And just to be pellucidly unambiguous ...

    On a Mac you can calmly hold down the shift+opt+command keys prior to launching Photoshop. It's only on Windows machines that you have to worry about critical key depression timing to reset the preferences. ;)

     
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