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Birdsegg
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PE11 will not import raw-file (.CR2) from Sony SX50.

Mar 30, 2013 1:57 AM

PE11 with camera raw 7.2 will not import .CR2 from Sony SX50.

(Camera not supported...)

Sony sx50 is on the list of supported cameras and .CR2 on the list of supported files!

 
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  • Currently Being Moderated
    Mar 30, 2013 3:01 AM   in reply to Birdsegg

    Hi,

     

    Do you mean the Canon SX50?

     

    If so, that requires ACR 7.3 so you need to do an update - go to Help -> Updates.

     

    Good Luck

     

    Brian

     
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    Mar 30, 2013 11:07 AM   in reply to Birdsegg

    Hi,

     

    ACR 7.3 should aplly to PSE 11 - it is on mine.

     

    If you load the editor, go to the Help menu and see what it displays for About Plug-in -> Camera RAW - see which version is loaded.

     

    There should be an updates option too, towards the bottom of the list - I'm on a PC so it may be different if you are on a MAC

     

    Brian

     
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    Mar 30, 2013 11:44 AM   in reply to Little_Pale_Face

    Hi,

     

    Does your Help menu look anything like this one?

     

    EditorMenu.jpg

    Brian

     
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  • Currently Being Moderated
    Mar 30, 2013 11:57 AM   in reply to Little_Pale_Face

    Sorry, just had another thought.

     

    Are you using a MAC and did you download PSE from the App store?

     

    This is outside my expertise (I'm a PC man) but I believe you only get the editor part and there may be an issue with getting updates.

     

    Brian

     
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  • Currently Being Moderated
    Mar 30, 2013 3:34 PM   in reply to Birdsegg

    Hi,

     

    We are all friendly here. With luck, a MAC expert like Barabara B might see this and have more help for you.

     

    Good Luck,

     

    Brian

     
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  • Currently Being Moderated
    Mar 31, 2013 7:56 AM   in reply to Birdsegg

    Ah, sorry, but the sad fact is that when you buy PSE from the App Store, that's pretty much it. I don't know why adobe would have released it with 7.2 rather than the current version of 7.3, but you're right, they did. Because the app store doesn't allow anything sold through it to update outside the app store and historically adobe never releases updates via  the app store version, I think you're stuck. I would suggest using the Report a Problem link in your receipt to see if you can get a refund, then buying PSE somewhere else.

     
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  • Currently Being Moderated
    Mar 31, 2013 8:05 AM   in reply to Barbara B.

    In previous versions of PSE for app store, it was possible, although tiresome, to do a manual update of ACR, but since adobe has stopped posting the files for manual updates for PS and PSE, it's not possible for ACR 7.3.

     
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  • Currently Being Moderated
    Mar 31, 2013 8:30 AM   in reply to Birdsegg

    It is the same plugin, but adobe does not release the plugin as a manual download anymore. In any edition of PSE or PS CS 6, it's only available via help>updates now, and the app store version doesn't have the updates option for the reason given in my previous post.

     
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