I just bought the combo PSE11 and PE11 and installed them both. PSE11 works great but PE11 will not open at all. I tried several uninstalls and installs, disabling windows essentials, defender, all spyware on my machine and everytime get the same result. PE11 appears to install fine but when you go to open application there is no response. I am using a Dell xps with intel i7 12 gig RAM running windows 7. Any help?
Welcome to the forum.
John T. has mentioned the #1 cause of PrE not launching - the video driver.
His questions are very important, and would be where I would start.
PrE must interface more intensely with the video driver, than does PSE, so it is common for PSE to run fine, but PrE to hang on an obsolete video driver. Even simple OS updates can render a video driver obsolete, and that is why video card mfgrs. will issue updates almost monthly. One little caveat here - there have been some noted issues with a few of the more recent AMD/ATI video drivers, the Catalyst drivers, and in some cases, users have had to roll-back their Catalyst drivers, to get things to work.
OK here are more details of what I have. Dell XPS 8300 Desktop Graphics card AMD Radeon HD 6450 Driver 8.863.0.0 Date 6/28/2011. It says it is the latest version when I try to update from properties window.
Do not count on Windows to know the most recent information
You need to go direct to the Dell site... IF they have a special driver that is only for that card in a Dell computer... as Hunt said in point #3
OR... you go direct to the AMD/ATI site and search for a later driver for that model
On the AMD Web site: http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64. aspx, the latest Catalyst for the HD 6450 w/ Win7-64-bit, is dated 1/17/2013. Do not know what the latest Catalyst version that Dell will have, but they usually stay pretty current.
I would check Dell, plug in your computer's specs., video card and OS, and check there.
If Dell does not have an updated driver, you could download and try to install from AMD/ATI. Be aware that some computer mfgrs. do a pretty hefty re-write/re-package, so installing the driver from AMD/ATI might not work.
Looks like I am running the latest version Catalyst 13.3. I checked Dell and I am current there. On AMD's site I try to download latest BETA Driver and it fails about 2/3rds way thru. Still no response from PE11. It appears to be trying to open, but then nothing. I check task manager and it isn't even on there, so I assume it never opens. Very strange...
OK, thanks for reporting. I am not surprised that the AMD beta will not install on your Dell.
Now, I am not an AMD/ATI user (all cards here are nVidia), but I have seen several recent posts in the Photoshop Forum, where several recent AMD/ATI drivers had issues with that program. Photoshop CS 6 interfaces with a vide driver, almost as much as PrE does, and far more than PSE does. It is critical of video drivers. From my reading, it seems that the two most recent, previous Catalyst drivers, plus the latest beta, have caused issues with PS CS 6.
As a test, I would create a System Restore Point for now (with the latest non-beta driver), then download and install an earlier Catalyst (I would hope that Dell also keeps a few older drivers available?), and test.
I usually keep a few older versions of my nVidia drivers in a folder, just in case.
Ok, read up on your suggestion and unless windows live movie maker interrupts, I have nothing of the sort. I do not even get a splash screen when trying to launch. I get about a tenth of a second thinking icon then nothing. Tried launching it twenty times in a row, with one to two second intervals with no luck...
Windows Movie Maker, or WMM-Live, should not have any "rogue" VST's. Those are most often encountered when one has a DAW (Digital Audio Workstation) program, with VST's included, or added to that.
I am at a lost to explain why PrE will not launch.
You might get some tips from this FAQ Entry: http://forums.adobe.com/thread/792580?tstart=0
Wish that I had more, other than good luck,