I purchased Production Premium CS6 MAC UE student version for the MAC. I had Illustrator only before. I went to the Adobe section for students and entered the product code which in turn generated a serial number. I then proceeded to install the package and entered the serial number when prompted during the installation. The installation did not complete successfully. Now when I try to re-install, it says that the serial number has already been used. How do i reset this and successfully install on the MAC?
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact: