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ilymtail
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Email links don't work....

Apr 1, 2013 8:46 PM

I am viewing a document in Adobe Reader X with email addresses in it. When I try to click on the addresses to send the address an email nothing happens - it sees that it's a mailto link but it won't open an email.

Thanks in advance for the help!

 
Replies
  • Currently Being Moderated
    Apr 1, 2013 9:00 PM   in reply to ilymtail

    How was that document created?

     

    Do you have the same problem with the email link in the attached test document?

    Attachments:
     
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  • Currently Being Moderated
    Apr 1, 2013 9:23 PM   in reply to ilymtail

    What is your operating system?  What is your email client?

     

    How is your Adobe Reader set up for emails (Edit | Preferences | Email accounts)?

     
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    Apr 1, 2013 9:41 PM   in reply to ilymtail

    Not sure, maybe this is new in Reader XI?

    email.png

     
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    Apr 1, 2013 9:58 PM   in reply to ilymtail

    The latest Reader version is 11.0.2; you can download it from http://get.adobe.com/reader/enterprise/

     
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    Apr 1, 2013 10:26 PM   in reply to ilymtail

    Is Thunderbird running when you click on that email link?

     

    Does it open an email message from other programs, e.g. Word?

     
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    Apr 2, 2013 11:52 PM   in reply to ilymtail

    Sorry, I have no other ideas.  I do not have Thunderbird, and opening an email link works fine for me with Microsoft Outlook, as well as Windows Live Mail.

     
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