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CindyBrock1961
Currently Being Moderated

RoboHelp 10 Trial Version Download Link Not Working

Apr 2, 2013 9:07 AM

Tags: #version #robohelp #10 #trial #download #installation #downloading

I have tried on multiple browers to download the trial version of RoboHelp 10.  Each time, it shows an error message after I select the language and click "Download."

 

I called Adobe support and they said they couldn't help me: all I can do is post the problem on this forum.  How stupid is that? I am potentially going to buy this product and I cannot even download it!  Talk about bad sales on their part. (I wonder how the MadCap Flare folks would respond if I had the same problem? I'm just sayin'...)

 

But I digress...

 

Does anyone have a link that actually works?

 

~Cindy

 
Replies
  • Currently Being Moderated
    Apr 2, 2013 9:11 AM   in reply to CindyBrock1961

    What browser are you attempting to use?

     
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  • Currently Being Moderated
    Apr 2, 2013 9:17 AM   in reply to CindyBrock1961

    Hi Cindy

     

    Sorry to hear about the issues.

     

    Normally Adobe apps will like using a downloading application. In fact, they supply one. I think it's called the Akami downloader. That typically has to be downloaded first and installed. Then that app launches the download process.

     

    Wondering if it's this app that is vexing you or if you are simply trying to download the RoboHelp install itself?

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Apr 2, 2013 9:38 AM   in reply to CindyBrock1961

    Cindy, I just tried using Firefox and it works fine? Like Rick said, the Akamai Downloader is used to facilitate especially large downloads. It came up after I chose the language and started downloading right away.

    What error message are you getting?
    I wonder if it's the Akamai Downloader that needs to be installed first.

    Please let us know and we will get to the bottom of it. :-)

    John

     
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  • Currently Being Moderated
    Apr 2, 2013 11:25 AM   in reply to CindyBrock1961

    Why are you blaming RH for a Win7/internal IT security issue?

     
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  • Currently Being Moderated
    Apr 2, 2013 12:21 PM   in reply to CindyBrock1961

    Hi Cindy

     

    Assuming you are running Windows 7 Professional or Ultimate, you are able to download and install the Windows XP virtual machine. You would then be able to run your RoboHelp 7 in the virtual machine without being forced to upgrade.

     

    Just a side note. I've been running Windows 7 for a couple of years now and while it's more nervous about its file system than a parent with their first child, I have never encountered the inability to download the file that you are encountering.

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Apr 2, 2013 12:24 PM   in reply to CindyBrock1961

    If you downloaded the trial installer on a Windows XP system, why don't you copy the installer across?

     

    Can you try from another location? My guess is this has something to do with your work environment. Otherwise we would have seen other posts with the same problem.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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