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Billm221
Currently Being Moderated

Can't open PDFs from Outlook Access denied

Apr 2, 2013 10:53 AM

Tags: #mode #reader #access #protected #denied #xi #access_is_denied

We are trying to open PDFs from Outlook in Reader XI.  Even after disabling protected mode, continue to receive the message "There was an error opening this document.  Access denied.".  Any suggestions?

 

Thanks

 
Replies
  • Currently Being Moderated
    Apr 2, 2013 11:31 AM   in reply to Billm221

    A. Fix One PC

    1. Launch Adobe Acrobat Reader X
    2. Go to: Edit > Preferences...
    3. Click on "General" in the left pane.
    4. Uncheck "Enable Protected Mode at startup"
    5. You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
    6. Click OK to save your change.
    7. Exit Adobe Reader

    B. Fix Several PCs in Your Organization
    Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.

    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
    "bProtectedMode"=dword:00000000

     
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  • Currently Being Moderated
    Apr 2, 2013 11:47 PM   in reply to Billm221

    When opening an attached document from an email message, or from a website, the document is usually stored on a temp folder on the local disk.  Access Denied indicates a permission problem with such a temp folder.

     

    For Outlook I found that they are stored under %userprofile%\Local Settings\Temporary Internet Files\Content.Outlook

     
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