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Help with file created with other laptop

Apr 3, 2013 12:32 PM

I had a laptop that crashed, luckily I had a backup HDD.  I have several files that are written in green and it will not let me open them.  Some how I created them in a safe mode with the other machine.  Now on my new machine, it will not let me open them.  If I could get to a dialogue box asking me for passwords, etc. , i know I could open it if that is what it is since I always use the same one.  Its my taxes from last year and I need some numbers for this years filing, so I am in a bind.



Any suggestions, please let me know.

  • Currently Being Moderated
    Apr 4, 2013 6:22 AM   in reply to shifturmind

    Please let me know what version of Acrobat have you used in creating these pdf's.

    And the exact error message if any that occurs when you try to access these on the new laptop.

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