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HawaiiHippie
Currently Being Moderated

Projects stopped opening after subscription to the Cloud

Apr 3, 2013 5:28 PM

Aloha all,

 

About a month ago, I downloaded the trial of PR CS6.  I also bought the relevant "Classroom in a Book" and began working my way through it, using the included projects.  I made it about halfway before my trial expired, but that was enough to convince me that Adobe was a worthwhile product.  So I joined the Creative Cloud, taking advantage of the sale for educators.

 

Now, I can no longer open any of the projects from the book.  Whether I try to open the original project, or one that I've edited on, I get the same message:

"This project contained a sequence that could not be opened.  No sequence preview preset file or codec could be associated with this sequence type."

Screen Shot 2013-04-03 at 2.20.26 PM.png

 

I'm concerned.  There are several things about this I find alarming. 

 

So, can someone help me?  What's the magic fix to get this up and runing again?  Or have I made a horrible, horrible mistake, and should I quick cancel before my 30 days to do so expires?

 

Mahalo!

Tom G

 
Replies
  • Currently Being Moderated
    Apr 3, 2013 8:04 PM   in reply to HawaiiHippie

    Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0 may help

     

    Or Cloud confusion http://forums.adobe.com/thread/1029098 may help

     

    And, for the future, please provide what is asked for in the Information FAQ http://forums.adobe.com/message/4200840

     
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  • Currently Being Moderated
    Apr 4, 2013 12:58 PM   in reply to HawaiiHippie

    You may need to contact Adobe for this one

     

    Adobe contact information - http://helpx.adobe.com/contact.html

    Adobe Activation Chat in #4 9-11-09 http://forums.adobe.com/thread/488108

     
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