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After effects crashing and not responding

Apr 4, 2013 1:45 AM

After effects is crashing when I try to import my AI file. Its also not responding when illustrator is open.    I dont know why. Never had this happen before.   Im getting this message also " AE error: could not parse mask shape on clipboard???   Then unable to execute script at line 51?

 

What should I do?

 

 

Should I reinstall? If so how do I do that?

 
Replies
  • Currently Being Moderated
    Apr 4, 2013 1:48 AM   in reply to Arrakis

    System info? What's going on in the AI file? The script error may indicate something odd with a specific AI feature having been used...

     

    Mylenium

     
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  • Currently Being Moderated
    Apr 4, 2013 1:55 AM   in reply to Arrakis
     
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  • Currently Being Moderated
    Apr 4, 2013 11:26 PM   in reply to Arrakis

    Have you reinstalled AI as well? Uninstalled and reinstalled other Adobe apps? Updated Acrobat/ Adobe Reader? This is beginning to sound like your shared PDF libraries are damaged/ messed up. Reinstalling Acrobat/ Reader should fix this.

     

    Mylenium

     
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