Skip navigation
Aurel_Tristen
Currently Being Moderated

Premiere Pro CS6 and AME Crash on export

Apr 4, 2013 5:18 PM

Tags: #exporting #crashing

This is absolutely killing me.  My business depends on my ability to produce video content, and I'm currently unable to render out anything.  I know many people have various crash problems, so I'll try to be as detailed as I can.

 

For the sake of simplicity, the following is all about Adobe Media Encoder's crash, though both programs crash in the same way about the same time.

 

When I render out a project from PP or AME, I get a crash to desktop anywhere from 3 to 4 minutes after my render has started.  When it first started happening I would sometimes get a BSoD.  I can however export bars and tone without issue.  I've tried rendering out sequences that use video from my 5DMkII and my GoPro Hero 3 black, which leads me to believe my video files are not corrupt. (f

 

The crash generates three files, all from windows.
http://pastebin.com/e4zx1ba7

 

I also have the crash dump file which I will happily send to any Adobe employee who may be able to make heads or tales of this.  I'm not a computer engineer, but I do build them myself and I have a greater than average grasp on them, and yet I can't seem to solve this problem.

 

I have watched my process manager while rendering and do not see excess stress on the CPU or RAM.

 

  • Adobe software up to date (as of this posting)
  • All drivers / chipsets, BIOS updated
  • No recent addition of hardware or software when problem started
  • Computer is only for editing, so only a few other programs that could be causing crash
  • Memory Check found no problems

 

My computer specs:

Windows 7 64bit (up to date)

Motherboard:  ASUS P8Z77-V LGA 1155 Intel Z77

CPU:  Intel Core i7-3770 Quad-Core Processor 3.4 GHz 4 Core LGA 1155

Video Card:  EVGA GeForce GTX 560 Superclocked 2048 MB GDDR5 PCI Express 2.0

Ram:  G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666)

 

Any ideas?  I've googled as hard as I can, and come up with nothing that has worked.  It is too generic of a problem I guess.  It would be easier if there was a legitimate error to pass on

 
Replies
  • Currently Being Moderated
    Apr 4, 2013 8:36 PM   in reply to Aurel_Tristen

    When it first started happening I would sometimes get a BSoD.

    This indicates hardware/driver problems.

     

    First thing to do is make sure heat isn't the issue.  GoPro and DSLR video is CPU-intensive to decode, and if you're re-encoding to H.264 that adds to the CPU usage.  If you're using Hardware MPE and the GPU is being stressed, that's a potential source of trouble.  Make sure all fans are operating and no dust exists inside the case.  Then try troubleshooting your RAM.  Pull out 2 chips and try rendering again.  If it fails, swap the RAM chips.

     

    Jeff

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points