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ACR 7.4 disaster

Apr 4, 2013 11:13 PM

Tags: #photoshop #raw #bridge #camera #cs6 #acr #abode

I downloaded the latest version of ACR (7.4) today, not only did it NOT install but it also managed to delete the plugin in Photoshop as well as in Bridge.

 

I have donwloaded it again but it fails to install.

 

I would like a solution asap as I have a whole shoot to process and cannot do a thing!!!!

 

 

David May

 
Replies
  • Currently Being Moderated
    Apr 5, 2013 1:05 AM   in reply to Dave_May

    Need more info.

     

    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

     

    http://forums.adobe.com/thread/419981?tstart=0

     

     

    Thanks!

     
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  • Currently Being Moderated
    Apr 5, 2013 6:16 AM   in reply to Dave_May

    Try downloading the installer from here and run it, again:

     

    http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date .html#notconnected

     
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  • Currently Being Moderated
    Apr 5, 2013 8:48 AM   in reply to Dave_May

    And if using the downloaded installer doesn’t work, then try the following—where I’ve included the Windows path for completeness in case someone else sees this thread, later:

     

    Try Help->Update again AFTER DELETING the contents of the following folder:

     

    For Mac:

    /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

     

    For Win:

    C:\Users\\AppData\Local\Adobe\AAMUpdater\1.0

     

    This is a user-to-user forum for Photoshop.  The above information came from the Adobe Camera Raw user-to-user forum where an Adobe employee, Ashutosh, provided it on Wednesday, so if downloading the installer doesn’t work and clearing the AAM Updater folder and re-updating doesn’t work, you might also try posting over there, where people might be able to make sense of the AAM installer logs.

     
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  • Currently Being Moderated
    Apr 14, 2013 9:29 PM   in reply to ssprengel

    This is really unfortunate, Try the way @ssprengel suggested, if it still does not work then please provide me with following log files

     

    Camera Raw installer log file at

    For Mac:

    "Library/Logs/Adobe",

    For Win:

    Program Files(x86)\Common Files\Adobe\Installers

     

    AAM logs:

    For Mac:

    /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

    For Win:

    C:\Users\<username>\AppData\Local\Adobe\AAMUpdater

     

    This would help us in resolving the issue.

    Please mail it to asnigam@adobe.com

     

    Thanks,

    Ashutosh

     
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