I keep getting a crash when I try to generate a primary layout from RoboHelp 9. I get a message that RoboHelp has stopped working. On the Output view, I see:
HTMLHELP preprocessor 126.96.36.199
Compiling C:\Products\Alteryx\AlteryxSource\RuntimeData\!chm_tmp_folder_1\Alter yxHelp.chm...
Preparing to create HTMLHELP...
Cleaning output folder...
Preparing files for HTML Help...
Then I get the message RoboHelp has stopped working. If I expand that dialog, "View problem Details," I see the following:
Problem Event Name: BEX
Application Name: RoboHTML.exe
Application Version: 188.8.131.52
Application Timestamp: 4d0f2f43
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 0006ccd5
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b679
Additional Information 2: b67968ce8828163893e32d5ee87a5362
Additional Information 3: 9dfc
Additional Information 4: 9dfc9f2c10488735222f8364a51487dd
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Is this only happening on this one project? What happens if you generate one of the supplied sample projects? If it is just this one project, did it ever generate successfully. If so, what has been added since then? Can you generate someother output (e.g. WebHelp) successfully? If not, you'll have to do some detective work to discover what is causing the project to choke.