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Robo Help crash

Apr 5, 2013 8:14 AM

I keep getting a crash when I try to generate a primary layout from RoboHelp 9. I get a message that RoboHelp has stopped working. On the Output view, I see:


Starting Compilation...

HTMLHELP preprocessor

Compiling C:\Products\Alteryx\AlteryxSource\RuntimeData\!chm_tmp_folder_1\Alter yxHelp.chm...

Preparing to create HTMLHELP...

Cleaning output folder...

Preparing files for HTML Help...

Copying files...

Updating files...


Then I get the message RoboHelp has stopped working. If I expand that dialog, "View problem Details," I see the following:


Problem signature:


Problem Event Name: BEX

Application Name: RoboHTML.exe

Application Version:

Application Timestamp: 4d0f2f43

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Offset: 0006ccd5

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: b679

Additional Information 2: b67968ce8828163893e32d5ee87a5362

Additional Information 3: 9dfc

Additional Information 4: 9dfc9f2c10488735222f8364a51487dd


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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Apr 5, 2013 8:56 AM   in reply to tmgiovenco

    Is this only happening on this one project? What happens if you generate one of the supplied sample projects? If it is just this one project, did it ever generate successfully. If so, what has been added since then? Can you generate someother output (e.g. WebHelp) successfully? If not, you'll have to do some detective work to discover what is causing the project to choke.

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