Premier Pro CS6 has begun crashing at Quit. I've run Disk Warrier and MacKeeper. I've run Disk Utility several times. Someone suggested that I trash PP preferences and other PP associated files. I'm not sure I can find all such files. Can anyone help with this?
Try this quick fix: Launch Pr from a shortcut (not a project file) and hold down the Opt/Alt+Shift keys. Keep them pressed until the Welcome screen appears. What that does is reset your Preferences and the plug-in cache.
Chris and Jeff, Thanks for your help. O.K., so my Premier Pro CS6 project just crashed again when I quit the App. I'm on a MacPro, 10.7.5, 2 quad-core, 20 Gb of RAM machine. When the Apple crash report shows up, there are only two buttons to choose--"open" or "close." A note at the top says that if I choose open, then a report will be sent to Apple. If I choose close, nothing else shows up. If I choose open, Premier Pro starts up, and that's that. I don't see a place where I can send the report to Adobe. So I just copied the crash report and pasted it into a Word doc. Can I send this to somebody?
Jeff, you suggest that I hold down the Opt/Alt+Shift keys on start up. I'm guessing that on my Mac, this would be the Opt/Command+Shift keys. I try that and I start up O.K., but even without making any changes to my project, when I close, PP crashes.
So, two questions:
1) How can I get the crash log that is on a Word doc to an Adobe engineer?
2) Would it help to trash all my Adobe PP preferences? If so, how do I find the right ones to delete? Where are they all?
3) I'm wondering if part of the problem is due to plugins. I have a lot of third party plugins. Plus, when I start up, PP is loading all my ProTools plug-ins, which I really don't need to use in PP. So, another question is, how do I prevent PP from loading my ProTools plugins?
The Adobe crash report dialog should appear after the Apple crash report dialog, unless you've disabled it in the past.
First, save the crash log as a text file instead of a word doc (how did it get into a word doc?).
Then either paste it here, or send it to me and I'll forward it to the premiere engineers.
Without reading the report, we don't know what might be involved - that's why we need to see the crash report.
Jeff, you suggest that I hold down the Opt/Alt+Shift keys on start up. I'm guessing that on my Mac, this would be the Opt/Command+Shift keys.
No. I didn't know for sure you were on a Mac, so I included the Windows key equivalent -- Alt. In your case, just hold down Opt+Shift to reset prefs and clear the plug-in cache.
Thanks again, Chris and Jeff. Jeff, I started up PP CS6 while holding down the Opt+Shift key. I did this twice, but both times, PP crashed at Quit.
Chris, You asked how I got the Crash Log into Word: cut and paste, that's all. So this time I cut and paste into TextEdit. So I have two crash logs in TextEdit on my desktop, one of them a few minutes after the other (for comparison, if this helps the diagnosis). Now, I don't know how to send these docs to you. I don't see an Attachment button in this Reply box.
thanks so much,
I am also expierencing frequent crashes when premiere quits.
here's the log.
Process: Adobe Premiere Pro CS6 
Path: /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Version: 6.0.2 (6.0.2)
Code Type: X86-64 (Native)
Parent Process: launchd 
User ID: 501
Date/Time: 2013-04-06 21:00:54.676 -0400
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 72042 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 23541 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 65E91A24-2173-C326-1486-2F27F0515D0E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.premiere.frontend 0x000000010c72b74b FE::Application::AttemptPanicProjectSave() + 21
1 com.adobe.premiere.frontend 0x000000010c78327c UnixInterruptSignal(int) + 44
2 com.adobe.dvacore.framework 0x0000000100279b15 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 261
3 libsystem_c.dylib 0x00007fff9062694a _sigtramp + 26
4 libsystem_c.dylib 0x00007fff9063dbf9 pthread_mutex_lock + 20
5 com.adobe.VideoRenderer.framework 0x00000001042efcae StrongPluginIDMap::ReleaseReference(int) + 40
6 com.adobe.VideoRenderer.framework 0x0000000104303246 ML::SDKCallback_PrSDKVideoSegmentSuite_ReleaseVideoNodeID(int) + 22
7 com.adobe.RendererGPU.framework 0x00000001260a49ac VideoNodeIDOwner::~VideoNodeIDOwner() + 150
8 com.adobe.RendererGPU.framework 0x00000001260a43e9 boost::detail::sp_counted_impl_p<VideoNodeIDOwner>::dispose() + 33
9 com.adobe.RendererGPU.framework 0x00000001260a2a24 VideoNode::~VideoNode() + 66
10 com.adobe.RendererGPU.framework 0x00000001260a5566 VideoMediaNode::~VideoMediaNode() + 30
11 com.adobe.RendererGPU.framework 0x000000012608ef2d RenderNodeBase::~RenderNodeBase() + 133
12 com.adobe.RendererGPU.framework 0x000000012602b8f5 RendererGPU::NestedTimelineNode::~NestedTimelineNode() + 79
13 com.adobe.RendererGPU.framework 0x000000012602b962 RendererGPU::NestedTimelineNode::Release() + 50
14 com.adobe.RendererGPU.framework 0x00000001260233f0 std::_Rb_tree<ASL::InterfaceRef<IRenderNode, IRenderNode>, ASL::InterfaceRef<IRenderNode, IRenderNode>, std::_Identity<ASL::InterfaceRef<IRenderNode, IRenderNode> >, std::less<ASL::InterfaceRef<IRenderNode, IRenderNode> >, dvacore::utility::SmallBlockAllocator::STLAllocator<ASL::InterfaceRef <IRenderNode, IRenderNode> > >::_M_erase(std::_Rb_tree_node<ASL::InterfaceRef<IRenderNode, IRenderNode> >*) + 106
15 com.adobe.RendererGPU.framework 0x00000001260233bc std::_Rb_tree<ASL::InterfaceRef<IRenderNode, IRenderNode>, ASL::InterfaceRef<IRenderNode, IRenderNode>, std::_Identity<ASL::InterfaceRef<IRenderNode, IRenderNode> >, std::less<ASL::InterfaceRef<IRenderNode, IRenderNode> >, dvacore::utility::SmallBlockAllocator::STLAllocator<ASL::InterfaceRef <IRenderNode, IRenderNode> > >::_M_erase(std::_Rb_tree_node<ASL::InterfaceRef<IRenderNode, IRenderNode> >*) + 54
16 libsystem_c.dylib 0x00007fff9067f307 __cxa_finalize + 200
17 libsystem_c.dylib 0x00007fff90680f57 exit + 15
18 com.adobe.AdobePremierePro 0x0000000100003623 start + 59
The primary cause is that Premiere attempts to release a mutex that wasn't initialized or was previously deleted. That isn't clear because of a secondary bug in the error handling crashed after that, hiding the details of the original bug. All of this happend in a static destructor that really looks like it should not have happened at static destruction time. It looks suspiciously like the timeline GPU node somehow wasn't freed properly at exit, and waited until static destruction time where destruction order problems caused it to fail.
I'm not sure why this would crash repeatably on one system and not others - unless there was something different about the configuration, perhaps a GPU related plugin that changes the order of destruction of the application internal structures.
Jeff, I hear you. I won't post my PP (Mac) crash file here.
Chris, I have my crash log ready to send to you in both Word and RTF (textedit). Jeff suggests that I send the crash log (I actually have two of them, five minutes apart, if that helps) to you via "PM." It's probably my aging brain, but what's "PM" and how do I do it?
Thank you, Jeff, I'm on a trip, so I'll send Chris a Private Message tonight.
Can I ask you another question?
When I start up (Mac), PP is loading all my ProTools plug-ins, which I really don't need to use in PP. I think that these are .VST files. So, how do I prevent PP from loading my ProTools plugins?
thanks so much,
I think the only way is to move the folder where they're installed. Of course, that means you'd have to put them back when you want to use ProTools.
In the past, if VST plug-ins were causing the crashes, you could launch Pr multiple times until the crashes stopped. Each time a VST plug-in causes a crash, Pr blacklists that plug-in. When all the problem plug-ins are blacklisted, the crashing should stop.
Hi everybody !!
I had the exact same problem (PPro CS6 was crashing anytime i tried to quit). I don't know if my solution will work for everybody but it worked for me !!
The crashes started three weeks ago when i accidently open "Disk Drill" (HD manager,cleaner). At first i didn't make the conection because i tought i'd close "Disk Drill" right away. The thing is, "Disk Drill" wasn't close, it was on background operating...
Once i've notice that, I closed it (for good this time), and VOILA PPro stoped crashing.
So my solution is : close every HD manager, cleaner or any other software related to HD (that must be some kind of conflict in the autorisations).
Hope it will work for all of you or at least driving you to your own solution !
Edit : @rbtjonas : try to close Disk Warrior and others (in your case)