Skip navigation
Currently Being Moderated

Greyed out input fields in InDesign

Apr 6, 2013 12:51 PM

Tags: #indesign #cs6

First, some information: I'm running Adobe CS6 on Mac OSX 10.8.3.

 

Recently, InDesign stopped displaying the menu fields for any sort of input within the application. For example, when creating a document, I can't input a width or height or page numbers. Inside a document, I can't change the font size or type. Even when exporting as a PDF, the prompt box's won't allow me to change any of the fields.

 

Screen Shot 2013-04-04 at 10.38.43 PM.png

 

Screen Shot 2013-04-04 at 10.38.04 PM.png

 

I've restarted InDesign and my computer, and after that didn't work, I reinstalled the application, but the problem still remains. I don't know what to fix or what is even broken. I've never heard of this problem happening to anyone, and from searching around on the web, it seems pretty rare.

 

Any help or suggestions would be very much appreciated.

 
Replies
  • Currently Being Moderated
    Apr 6, 2013 1:26 PM   in reply to Mioux61

    Start by trashing the prefs. See Replace Your Preferences

     

    Have you removed any fonts from the system?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 6, 2013 2:35 PM   in reply to Mioux61

    Please create a new user account on your computer and log in with that account and try ID. Do the dialogs work?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 6, 2013 3:02 PM   in reply to Mioux61

    OK, that does, indeed mean the problem is in the old account, not in ID.

     

    Log in with the old account again, and use the manual method to remove the prefs from the link I posted earlier, then remove any of the files you find that are on the list at Adobe Forums: InDesign crashes at startup. These are ALL files in the User library, and are hidden files in your version of OS X. If you don't already know how to access hidden files, see Access hidden user library files | Mac OS 10.7 Lion

     

    When you've done that, restart ID.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 6, 2013 3:27 PM   in reply to Mioux61

    It's in post # 7.....

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 6, 2013 3:39 PM   in reply to Mioux61

    Try replacing the prefs one more time holding down the Cmd, Control, Opt & Shift keys when you start ID.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 6, 2013 3:51 PM   in reply to Mioux61

    That should do the trick, so make sure you really got them all. Won't hurt to restart the computer, too.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 29, 2013 3:14 AM   in reply to Peter Spier

    Hi,

     

    I'm having the same problem with my CS5 Indesign. The only difference is that I created a new user to check if the problem with the greyed input fields exist in that account and it does. Can anyone advise how I should proceed?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 29, 2013 4:13 AM   in reply to kreuz287

    If it's not working correctly in a new user I think it means you're missing the system font that is used in the dialogs.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points