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jimmydoll17
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Premiere elements 11 crashes computer on export

Apr 7, 2013 3:09 PM

Tags: #premiere #export #crash #bug #elements #upload #11

So I install premiere elements 11 today to my 64bit windows 7 system that has plenty of power to deal with video editing. I import some high quality video from my canon 550d.

I'm having a great time editing living the adobe dream I finish my project and go to export to Facebook in Facebook HD it renders fine but when it gets to end of the upload it crashes my computer.

This happens where even I try to export to. Even just as a file on my computer.

Please help

 
Replies
  • Currently Being Moderated
    Apr 8, 2013 5:25 AM   in reply to jimmydoll17

    "This happens where even I try to export to"

     

    Are you saying that if you use Publish & Share/Computer/AVCHD, your computer crashes?

     

    If so, have you manually gone to Windows Update and ensured you have the hidden or non-critical updates, which do not update automatically?

     

    Have you ensured you have the latest version of Quicktime, per the program's requirements?

     

    Have you run Disk Cleanup and the Defragmenter?

     

    Can you give us more specific information on your processor, RAM and hard drive free space? "Plenty of power" doesn't really telll us much.

     
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  • Currently Being Moderated
    Apr 8, 2013 8:12 AM   in reply to jimmydoll17

    Do you mean Windows crashes, or do you have a hardware crash?

     

    Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169

     
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