Skip navigation
mysmarple
Currently Being Moderated

can't log on to adobe photoshop or download flashplayer.

Apr 8, 2013 11:48 AM

i have been told by DELL that i already have flashplayer but on several things i wanted to look at, the site tells me i have to download the latest flashplayer. i was then told that google chrome already has flashplayer on it so DELL support changed my browser to that and i am still having problems with things saying i need to download flashplayer. when i try to do it myself, there is just a blank screen on the adobe site. also, i have adobe photoshop 10 and premier 10 but when i try to sign up for an adobe account, it tells me that it is not available right now and to try again later. i have tried now for 2 days to get flashplayer and a photoshop sign in but neither one will work. help!! i have windows 8(brand new) and i think i still have chrome. what is going on?

 
Replies
  • Currently Being Moderated
    Apr 8, 2013 4:46 PM   in reply to mysmarple

    www.photoshop.com is being discontinued.

     

    You may still be able to create an account and log in at http://www.photoshop.com. However, the site will soon be taken down and replaced by http://www.photoshopshowcase.com and http://www.adoberevel.com/, both of which are supported in version 11 of the program.

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 8, 2013 4:49 PM   in reply to Steve Grisetti

    However, you may have some additional issues going on, since you're not even able to log on to the Adobe site at http://get2.adobe.com/flashplayer/ .

     

    My guess is that you haven't got all the latest Windows 8 updates. Go manually to Windows Update and ensure that you have selected the option to Show Hidden Updates. Then make sure you have these non-critical updates installed in addition to those that install automatically.

     

    Also ensure that you have the latest version of Quicktime, per the program's requirements.

     

    Windows 8 is still sort of a work in progress, and it still has a number of issues with a number or programs. But if you can't even navigate to a major web site, there may be some things you need to do on a more fundamental level to the operating system.

     
    |
    Mark as:
  • Mathias17
    451 posts
    Feb 20, 2012
    Currently Being Moderated
    Apr 14, 2013 2:31 AM   in reply to Steve Grisetti

    What!!!  Photoshop.com is being taken down? Will the bug reporting, etc, functionality be carried over?

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 14, 2013 7:06 AM   in reply to Mathias17

    The links that Steve provides above, will be the places to ask all questions, regarding the migration from Photoshop.Com to Adobe Revel.

     

    There are a lot of useful discussions and FAQ's, that will answer most questions. If the answers are not there already, then a post to the Discussions forum for Revel, will yield direct answers.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points