Skip navigation
Currently Being Moderated

can't log on to adobe photoshop or download flashplayer.

Apr 8, 2013 11:48 AM

i have been told by DELL that i already have flashplayer but on several things i wanted to look at, the site tells me i have to download the latest flashplayer. i was then told that google chrome already has flashplayer on it so DELL support changed my browser to that and i am still having problems with things saying i need to download flashplayer. when i try to do it myself, there is just a blank screen on the adobe site. also, i have adobe photoshop 10 and premier 10 but when i try to sign up for an adobe account, it tells me that it is not available right now and to try again later. i have tried now for 2 days to get flashplayer and a photoshop sign in but neither one will work. help!! i have windows 8(brand new) and i think i still have chrome. what is going on?

  • Currently Being Moderated
    Apr 8, 2013 4:46 PM   in reply to mysmarple is being discontinued.


    You may still be able to create an account and log in at However, the site will soon be taken down and replaced by and, both of which are supported in version 11 of the program.

    Mark as:
  • Currently Being Moderated
    Apr 8, 2013 4:49 PM   in reply to Steve Grisetti

    However, you may have some additional issues going on, since you're not even able to log on to the Adobe site at .


    My guess is that you haven't got all the latest Windows 8 updates. Go manually to Windows Update and ensure that you have selected the option to Show Hidden Updates. Then make sure you have these non-critical updates installed in addition to those that install automatically.


    Also ensure that you have the latest version of Quicktime, per the program's requirements.


    Windows 8 is still sort of a work in progress, and it still has a number of issues with a number or programs. But if you can't even navigate to a major web site, there may be some things you need to do on a more fundamental level to the operating system.

    Mark as:
  • Mathias17
    451 posts
    Feb 20, 2012
    Currently Being Moderated
    Apr 14, 2013 2:31 AM   in reply to Steve Grisetti

    What!!! is being taken down? Will the bug reporting, etc, functionality be carried over?

    Mark as:
  • Currently Being Moderated
    Apr 14, 2013 7:06 AM   in reply to Mathias17

    The links that Steve provides above, will be the places to ask all questions, regarding the migration from Photoshop.Com to Adobe Revel.


    There are a lot of useful discussions and FAQ's, that will answer most questions. If the answers are not there already, then a post to the Discussions forum for Revel, will yield direct answers.


    Good luck,



    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points