CS6 Adobe Application Manager won't open - "Another installer is currently running"

Report · Apr 08, 2013

I have a few of the CS6 apps installed, and recently got a notification in my toolbar that I have an update. When I clicked it to run the update, it started opening the AAM, but then I get a dialog. I also get the same dialog just trying to start AAM from the application.

"We've encountered the following issues: Another installer is currently running, which must be closed before installing this product. Please close or wait for other installers to complete."

I've double and triple-checked to see if anything is running in the Activity Monitor that it would be in conflict with, and don't see anything. I even restarted my machine and tried to run AAM before opening any other apps - with the same result.

Report · Apr 08, 2013

I've moved your question to the Downloading, Installing, Setting Up forum which handles installer issues with AAM.

Report · Apr 12, 2013

I have this error for weeks now and It driving me nuts

Report · May 17, 2013

Bump...

This is very problematic. Need to install other CC software but can't!!!!!

Abobe - help please!?

Report · May 17, 2013

Ryan,

Can you please restart your omcputer and Try Running the application.

Or check in your activity monitor for the PdAPP.app process.

@Steve(MVP) - Thanks (y)

- LP

Report · May 17, 2013

As I mentioned in the original post (I am the author) I've restarted my computer many many times, all with no success.

There is no process titled PdAPP.app in Activity Montior.

Thanks for responding.

Report · May 17, 2013

Any other process named - "Adobe Application Manager", OR "Adobe Updater" or "Adobe Flash" .

Also if you could attach a screenshot of the Activity Monitor.

- LP

Report · May 17, 2013

Ryan,

Launch the Activity monitor and on the top right corner of the activity monitor select ALL PROCESSES from the download link and kindly check if we see any of the mentioned processes.

if not , please create a new admin account on your system and then try again launching AAM or updating the same as well .

Kartikay Sharma

Report · May 18, 2013

Hello rmiller77,

You can also try installing it in the safe Mode.

To start up system into Safe Mode (to Safe Boot), do this:

Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

Thanks

Kapil Rupani

Report · Jun 18, 2013

I'am still stuck too. Can't update for month now. I've tried everything. Really disappointed

Report · Jul 01, 2013

Hi - I was able to update in Safe Mode - what a relief!

However, now I've come upon the exact same problem again with Creative Cloud. I was able to update to Creative Cloud (very nice, enjoying the new CC software) and Creative Cloud now indicates it has an update to the Creative Cloud software itself, and when I click to update, it gives me the same error.

Cancelling just goes through the steps to quit/crash Creative Cloud. When I restart it, I get the same message.

I've tried restarting the computer into normal mode, restarting into Safe Mode, checked Activity Monitor to see if there are any Adobe installers running. Nothing works.

Here are all the processes running:

kernel_task

launchd

UserEventAgent

kextd

taskgated

notifyd

securityd

diskarbitrationd

powerd

configd

distnoted

syslogd

cfprefsd

opendirectoryd

coreservicesd

wdhelper

warmd

usbmuxd

stackshot

SleepServicesD

revisiond

mds

mDNSResponder

loginwindow

locationd

KernelEventAgent

kdc

hidd

fseventsd

dynamic_pager

appleeventsd

blued

autofsd

apsd

galileod

vpnagentd

WindowServer

ntpd

networkd

SystemStarter

aosnotifyd

iCoreService

iCorePluginMgr

ruby

ocspd

CVMServer

launchd

cfprefsd

logind

coreaudiod

ntpd

netbiosd

launchd

cfprefsd

UserEventAgent

distnoted

Dock

talagent

SystemUIServer

Finder

pboard

Photo Stream

usernoted

Notification Center

imagent

helpd

AppleIDAuthAgent

CalendarAgent

SyncMateServer

SpotifyWebHelper

fontd

TmLoginMgr

xpcd

accountsd

Droplr

Microsoft Database Daemon

Trend Micro Security Quic

iTunes Helper

Dropbox

Alfred 2

lsboxd

filecoordinationd

NetworkBrowserAgent

cookied

Frank DeLoupe

ARDAgent

com.apple.dock.extra

AirPort Base Station Agen

tccd

pbs

imklaunchagent

Dictation

Image Capture Extension

dbfseventsd

xpcd

com.apple.audio.SandboxHe

launchd

mdworker

distnoted

cfprefsd

mdworker

printtool

AppleSpell.service

Microsoft Outlook

Microsoft AU Daemon

Microsoft Alerts Daemon

com.apple.iCloudHelper

librariand

ubd

CVMCompiler

activitymonitord

Safari

Safari Web Content

syncdefaultsd

Flash Player (Safari Inte

Activity Monitor

mdworker

Report · Jul 01, 2013

Delete this file and reboot : User/Library/Application Support/Adobe/OOBE/opm.db

Should do the trick.

Report · Jul 02, 2013

Unfortunately didn't do the trick. In normal boot or safe boot.

Any other suggestions? 😕

Report · Jul 02, 2013

normal boot. Quit all adobe app, clear the desktop cloud installation with Adobe Cleaner Tool, then delete the opm.db and reboot. if you have multiple user on your machine you have to delete it for all users as well.

Report · Jul 02, 2013

Hmm. Unfortuantely, I'm pretty gun-shy about going the Cleaner Tool route. Not feeling very confident that I'll be able to get the apps installed again.

Are you suggesting to remove the Creative Cloud application only with Cleaner Tool? Or all CC/CS apps?

Report · Jul 02, 2013

No just the CC app file. The tool only remove the installation file. This is the only solution. This is just what I'have done and It worked for me. Good luck.

Report · Jul 02, 2013

It worked!!

Thanks!

Report · Sep 13, 2013

Every time an update becomes available I have to repeat this process. Which really sucks. Would still love a real solution to this problem.

For what it's worth, here's the exact steps I take (on a Mac):

Normal boot
Quit all Adobe apps
Clear the Adobe Create Cloud Deskto with Adobe Creative Cloud Cleaner Tool (http://www.adobe.com/support/contact/cscleanertool.html)
Delete /Users/[username]/Library/Application Support/Adobe/OOBE/opm.db
Reboot
Reinstall Creative Cloud (login to CC, download)

Report · Sep 13, 2013

I have to do this for each update as well.

Report · Aug 03, 2015

thinking about buying adobe photoshop after taking class...now I see the problems that occur on each update, maybe not going to go that route...I have already run into not being able to get creative cloud installed....maybe not worth the effort....

Report · Sep 29, 2015

Pay for the subscription but get the required application/updates from Pirate Bay. I had nothing but constant issues with that stupid app and it would either hang at 2% (I left it like that for 3 months running 24/7 once). or it says Another installation is currently running. tried the usual stuff such as deleting/reinstalling, deleting opm.db and using the cleaner tool but nothing worked. A quick visit to Pirate Bay solved all the problems. I still pay for the subscription since I use the software!

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CS6 Adobe Application Manager won't open - "Another installer is currently running"

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