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shane_4120
Currently Being Moderated

Chapter not starting from beginning

Apr 8, 2013 3:02 PM

I have a blu-ray project with a menu & 5 different chapters. In preview, everything works fine. When I go to burn the blu-ray disc, when clicked on, my first chapter starts 18 seconds into the edit when it should start from the beginning. All other chapters start from the beginning making this a very strange thing.

 

I'm working with h.264 footage transcoded in Media Encoder to .m4v format and then imported into Encore cs6.

 

What I've tried:

 

1. Burned multiple blu-rays to see if it was a burning thing

2. Started a new project in Encore from scratch 

3. Rebuilt the menu in photoshop from scratch

4. Checked the source files and reencoded them

4. Burned more blu-rays after each change

 

None of this fixed the issue!

 

I'm sure I'm missing something very simple, so thanks in advcance for your patience. Here are a few screenshots, I really hope this helps.

 

The chapter that is starting 18 seconds in is called "Highlight".

 

encore-prob-2.jpg

We start our blu-ray with a logo animation then go straight into the main menu (pictured above). You'll notice the "Highlight" chapter is in the timeline in this screenshot.

encore-flow.jpg

 

If you need more information, I'll be watching this thread until I leave the office. Thanks again in advance!

 
Replies
  • Currently Being Moderated
    Apr 8, 2013 6:59 PM   in reply to shane_4120

    I don t' see what would cause this.

     

    Is the 18 sec the poster frame?

     

    Why the extra version of the problem clip?

     
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  • Currently Being Moderated
    Apr 16, 2013 12:52 PM   in reply to shane_4120

    Odd behavior by the forum interface. Ate my 3 paragraph response earlier today. Argh! Won't let me enter a paragraph. So Look closely! Poster frame is what will show in a thumbnail button - and the beginning point for the video clip that plays in it when you pick animated button. Normally the timecode for the poster frame is the same as the chapter marker, which is the in point. Select a chapter marker in the Encore timeline. You'll see its timecode and whether a different poster frame has been set in the properties panel. Here's a link to help. Followed by a screenshot - well not screenshot; forum throws an error. http://help.adobe.com/en_US/encore/cs/using/WS4BCC1FEA-7C18-4ba2-9AFA- F37170BA3A6A.html#WS68096EDE-E658-4604-A47B-85DE637D8FB8

     
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  • Currently Being Moderated
    Apr 16, 2013 2:17 PM   in reply to shane_4120

    I see that you didnot answer my question at the end of post 1:

     

    Why the extra version of the problem clip?

     

    It shouldn't make any difference, but who knows...

     
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  • Currently Being Moderated
    Apr 16, 2013 2:23 PM   in reply to shane_4120

    Post a screenshot of the Properties for the button in question, both Basic and Transition.

     
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  • Currently Being Moderated
    Apr 16, 2013 2:38 PM   in reply to shane_4120

    Try changing the Type from Normal to Chapter.

     
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  • Currently Being Moderated
    Apr 16, 2013 2:39 PM   in reply to shane_4120

    Insert image interface isn't working.

    I think they are changing something. Change to "compatibility view" and it works for me again.

     

    Your images came through fine.

     
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  • Currently Being Moderated
    Apr 16, 2013 3:34 PM   in reply to shane_4120

    Worth a try. But, as the others thoughts, it shouldn't make a difference.

     

    Back to square one. I'd use BD-RE to test.

     

    New Encore project, import as timeline only the problem video. That timeline should be first play. Preview, burn. Any issue?

     

    Add a menu, one button, link to the timeline. Preview, burn.

     
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  • Currently Being Moderated
    Apr 16, 2013 5:06 PM   in reply to shane_4120

    Does the m4v, outside encore, play from the beginning?

     
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  • Currently Being Moderated
    Apr 16, 2013 5:25 PM   in reply to shane_4120

    Well something is different.

     

    The source file is fine.

    Meaning the m4v, before import to Encore, plays from the beginning, using what software?

     

    What happens if you import that m4v into Premiere?

     

    I'd compare the problem file with a "good" one in gspot or mediainfo.

     

    Gspot: http://gspot.headbands.com/

    Media Info: http://mediainfo.sourceforge.net/en/Download/

     
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  • Currently Being Moderated
    Apr 16, 2013 9:12 PM   in reply to shane_4120

    Burning to blu-ray is when the problem shows up.

     

    Try creating an ISO image and using ImgBurn to burn a BD-RE.

     
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  • Currently Being Moderated
    Apr 17, 2013 10:07 AM   in reply to shane_4120

    True. I think toast will do the trick?

     
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  • Currently Being Moderated
    Apr 18, 2013 1:46 PM   in reply to shane_4120

    Toast burned the bluray image successfully (and the problem remained)?

     

    Back to my suggestion at post 18, but ignore Gspot which is PC only.

     
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  • Currently Being Moderated
    Apr 18, 2013 4:16 PM   in reply to shane_4120

    The same method for exporting and encoding worked without problems for the other 4 video chapters.

    But they didn't for this one. Something must be different. We may or may not be able to see anything in its properties, but worth a look.

     
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  • Currently Being Moderated
    Apr 18, 2013 5:24 PM   in reply to shane_4120

    In case I missed it earlier, try playing the disk on a different player.

     
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  • Currently Being Moderated
    Apr 19, 2013 11:24 AM   in reply to shane_4120

    Congrats!

     
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  • Currently Being Moderated
    Apr 19, 2013 5:13 PM   in reply to shane_4120

    for anyone else who might run into this problem,

     

    You may be the first.    And honestly, I still don't understand why the issue, or how your change solved it.

     

    It's just weird, man.

     
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