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Flash 11.6 doesn't play on Firefox 20

Apr 8, 2013 7:17 PM

Tags: #firefox #flash_player_11.6.602.180

Since updating to Flash 11.6 and Firefox 20 videos wont play (Windows XP Pro). 


What I have found:

  • No error message or request to install/update shows; just a blank field which I can't interact with via mouse or keyboard.
  • Videos do play on Google Chrome version 26.
  • When I disable the 11.6 the embedded frame briefly shows "The plug-in is disabled" then shows "The adobe flash player is required for video playback".
  • The add-on manager show's the current flash plugin enabled.
  • The Adobe test page doesn't show the version of flash installed or an error message; again just an empty field where either should be. 
  • When checking the Tools >Page Info > Media for the page the embedded .swf line is greyed out. 


I've tried the recommended suggestions for similar issues listed below without success.

  • reinstalling Flash 10.3
  • reinstalling Flash 11.6
  • running in protected mode on 11.6
  • clearing cookies and cashe in firefox.
  • restoring firefox and restarting in firefox safe mode.


I'm no IT person but I've given you all the information I can think may be useful but hasn't helped me any.

  • Currently Being Moderated
    Apr 10, 2013 2:24 AM   in reply to AKman31

    Two things to try

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