Hiya, got an issue that's bugging me and the ICT Technicians in the school I work in. Whenever I print direct from InDesign (CS6) I get a magenta mark on the first page of the document. Subsequent pages are unaffected, and if I'm printing multiple copies of the first page it's only that very first print that has the mark.
When I print in any other software, including other Adobe programs, there is no issue so I can't see it being a printer hardware problem? However when printing to a different printer there is no problem, so it isn't solely InDesign. I've tried removing the printer and reinstalling drivers.
Here is a photo of the mark:
and comparison with prints from other software (MS Word):
I have printed in both portrait and landscape in various software and the issue only seems to be in InDesign.
Choice Info (let me know if any more would help):
Adobe InDesign CS6
HP Color Laserjet CP2025 connected via USB
The mark is identical every time
It would be interesting to know if the mark rotates withthe page orientation...
I suspect this IS a printer issue of some sort. Does it go away if you export to PDF and print that? ID is not really great at direct printing, and HP printers are probably at the top of the list for printers that don't play well with ID when printing directly. Are you using the PCL driver or the Postscript emulation?
Mark stays the same (horizontal across a portrait page, vertical down a landscape page).
Exporting to PDF and printing that removed the issue.
Not sure with regards to PCL/Postscript emulation - how would I go about finding out?
I'm not very well versed in installing Mac printers, so I really can't tell you much about figuring out the driver. I don't see any drivers for Mac listed at all on the HP pages, so I suspect there must be some uninversal driver, like CUPS, in there someplace.
It's not unusual for users with HP printers to need to export to PDF for output as a matter of course.
Thanks, it's not the end of the world having to export before printing but just thought there may be an easy fix I'm overlooking. It is only a recent issue (printer is a year or so old, this began a couple of weeks ago) and I can't think what may have triggered it. I'll persevere with exporting for now, and maybe it'll fix itself when I next replace the toner!
I did see something regarding a power supply issue affecting the first page of print outs on certain HP printers (with a fix involving bending some pins with plyers) but reluctant to take my printer apart considering it's only affecting InDesign