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DiotimaB
Currently Being Moderated

Program crashes when I try to open a file or start a new document

Apr 9, 2013 9:06 AM

I'm running Illustrator CS4 on Windows 7, under Bootcamp on a MacBook Pro. When I try to open any file or start a new document, the program crashes. Any help would be greatly appreciated!

 

Thanks,

Diotima

 
Replies
  • Currently Being Moderated
    Apr 9, 2013 10:41 AM   in reply to DiotimaB

    Has this ever worked in the past, or a new install?

     

    Try resetting your preferences. Hold down (Ctrl Shift Alt) - WIN  immediately after booting Illustrator. Since you are on bootcamp, you may have to check exactly what your key equivalents are  (Shift Option Command).

     
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  • Currently Being Moderated
    Apr 10, 2013 1:13 AM   in reply to DiotimaB

    Update your graphics driver.

     

    Mylenium

     
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  • Currently Being Moderated
    Apr 10, 2013 10:53 AM   in reply to DiotimaB

    Sorry did not remember this earlier. Change what printer you have selected, usually happens when no printer is selected after a new install or an old .ppd is used on your printer. I know this problem exists on mac, not sure if on Win.

     
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