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Illustrator will not create a new document - stops responding. CS6 Mac OS X

Apr 9, 2013 9:53 AM

Tags: #new #document #unresponsive

I can't seem to create a new document from the file > new dialog. Every time, the application hangs until I'm forced to quit the program. I'm able to open existing .AI files, but I just can't create anything new. Please help.

  • Currently Being Moderated
    Apr 9, 2013 10:15 AM   in reply to superkj

    Reset your preferences.

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  • Currently Being Moderated
    Nov 9, 2013 6:42 AM   in reply to [scott w]

    I am having the same issue on a Win 7 64 bit system.  I select File New and Illustrator just hangs.  If I hit ESC I can regain control but then can only open existing files.


    I am not sure how to Reset my Preferences.  Can you provide further detail please?



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