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WebHelp Properties > Settings Window > Content Categories inconsistency

Apr 9, 2013 10:07 AM

We are using RoboHelp 9 on a Windows 7 platform.

 

We are seeing what appears to be inconsistent behavior from RoboHelp when setting up a RoboHelp project.

 

These are the steps we follow:

 

  1. Open RoboHelp.
  2. Click Blank Project.
    • Enter title of project.
    • Enter location of project.
  3. Click Finish.
  4. Delete the "Frist Topic" file.
  5. Select File > Project Settings.
    • On Project Settings, on the Import tab, in FrameMaker Document area, click Edit.
    • On Conversion Settings, click Image.
    • In Preferred Dimensions, select Width and Height.
    • Click Other Settings.
    • Select Topic Name Maker, and type in our custom marker name.
  6. Click OK twice.
  7. Right-click WebHelp (Primary Layout).
  8. Select Properties.
    • In the WebHelp Settings window:
    • Click General, point to the output folder.
    • Click Content Categories -- and this is where RoboHelp appears to be inconsistent.

 

 

Sometimes the Content Categories node has a child node called Content <Default>, and sometimes that child node is not there.

 

As far as we know, we are following the exact same steps either way.

 

I am hoping someone who knows RoboHelp can tell us a simple fix to see the Content <Default> child node every single time.

 

Thank you in advance!

 

Tim

 
Replies
  • Currently Being Moderated
    Apr 9, 2013 10:15 AM   in reply to TimLMun

    Never seen that, but are you all up to date on RH 9 patches?

     
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  • Currently Being Moderated
    Apr 9, 2013 10:51 AM   in reply to TimLMun

    Hi Tim

     

    I'm aware that RoboHelp team did issue a recent update. But like you, I was shocked to find that it wasn't listed when I clicked Help > Updates from the menu. That certainly seems the logical approach, no?

     

    I know sometimes updates are released that require you to download and replace specific DLLs and whatnot. Hopefully this one isn't that way, but it may well be.

     

    I'll ask Peter to confirm.

     

    Cheers... Rick

     
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    Apr 9, 2013 10:55 AM   in reply to TimLMun

    Then you're up to date; maybe your WebHelp SSL is damaged? Try creating a new one (don't copy an existing one) and using it to see if it's fixed.

     
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  • Currently Being Moderated
    Apr 9, 2013 11:51 AM   in reply to Captiv8r

    Rick

     

    This poster is on Rh9. No recent patch for that.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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