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WebHelp Properties > Settings Window > Content Categories inconsistency

Community Beginner ,
Apr 09, 2013 Apr 09, 2013

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We are using RoboHelp 9 on a Windows 7 platform.

We are seeing what appears to be inconsistent behavior from RoboHelp when setting up a RoboHelp project.

These are the steps we follow:

  1. Open RoboHelp.
  2. Click Blank Project.
    • Enter title of project.
    • Enter location of project.
  3. Click Finish.
  4. Delete the "Frist Topic" file.
  5. Select File > Project Settings.
    • On Project Settings, on the Import tab, in FrameMaker Document area, click Edit.
    • On Conversion Settings, click Image.
    • In Preferred Dimensions, select Width and Height.
    • Click Other Settings.
    • Select Topic Name Maker, and type in our custom marker name.
  6. Click OK twice.
  7. Right-click WebHelp (Primary Layout).
  8. Select Properties.
    • In the WebHelp Settings window:
    • Click General, point to the output folder.
    • Click Content Categories -- and this is where RoboHelp appears to be inconsistent.

Sometimes the Content Categories node has a child node called Content <Default>, and sometimes that child node is not there.

As far as we know, we are following the exact same steps either way.

I am hoping someone who knows RoboHelp can tell us a simple fix to see the Content <Default> child node every single time.

Thank you in advance!

Tim

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Community Expert ,
Apr 09, 2013 Apr 09, 2013

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Never seen that, but are you all up to date on RH 9 patches?

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Community Beginner ,
Apr 09, 2013 Apr 09, 2013

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Hi Jeff, thanks for the swift response.

We have implemented the Adobe Technical Communication Suite 3.5, which came with RoboHelp version 9.0.2.271.  When I look for RoboHelp patches on the Adobe Web site, there is no patch for that version.

In RoboHelp, when I select Help > Updates, the Adobe Application Manager window appears, and tells me there is an update available for Photoshop Camera Raw, which I don't know anything about.  RoboHelp does not show up as having an update available.

So, to answer your question, I have not taken any updates.

Tim

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LEGEND ,
Apr 09, 2013 Apr 09, 2013

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Hi Tim

I'm aware that RoboHelp team did issue a recent update. But like you, I was shocked to find that it wasn't listed when I clicked Help > Updates from the menu. That certainly seems the logical approach, no?

I know sometimes updates are released that require you to download and replace specific DLLs and whatnot. Hopefully this one isn't that way, but it may well be.

I'll ask Peter to confirm.

Cheers... Rick

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Community Expert ,
Apr 09, 2013 Apr 09, 2013

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LATEST

Rick

This poster is on Rh9. No recent patch for that.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Apr 09, 2013 Apr 09, 2013

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Then you're up to date; maybe your WebHelp SSL is damaged? Try creating a new one (don't copy an existing one) and using it to see if it's fixed.

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Community Beginner ,
Apr 09, 2013 Apr 09, 2013

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Hi Jeff,

We were creating a new project for every product. So...we were already creating a new WebHelp SSL for each product.

Your post gave me an idea for a work-around, and this is what I did:

  1. Create the new RoboHelp project as normal.
  2. Complete all 8 steps in the original post to see if the Content <Default> child node appeared (it didn't).
  3. Closed the RoboHelp project.
  4. Went back to a previous project that had the desired child node, and copied the WebHelp SSL.
  5. Returned to the current RoboHelp project files and pasted the WebHelp SSL.
  6. In RoboHelp, opened the current RoboHelp project.
  7. Went to WebHelp (Primary Layout) properties.
  8. Changed the name in the Title Bar field, and changed the location of the Output Folder.
  9. Published content.

Everything is looking good!  Thank you again.

Tim

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