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My photos appear to be missing

Apr 10, 2013 12:46 PM

I purchased Adobe Photo Shop Elements 11 and photos were deleted from my computer.  when I called for support I reached someone from India who was clueless and basically Adobe doesn't support their products!!!!!

 
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  • kglad
    72,220 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 9, 2013 5:51 PM   in reply to ls_moc

    photoshop elements doesn't have a file removing capacity.  as long as you didn't delete the files some other way, the files are still on your computer.

     

    use search/finder to find them.

     
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  • kglad
    72,220 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 9, 2013 5:59 PM   in reply to ls_moc

    ok.

     
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  • Currently Being Moderated
    Apr 10, 2013 12:48 PM   in reply to ls_moc

    Renaming the discussion and moving it to the Photoshop Elements forum.

     

    Ls_moc can you please provide some more details regarding the steps you went through prior to the photos disappearing from your compter.  It would also be beneficial if you can indicate which operating system you have installed on your computer.

     
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    Apr 10, 2013 4:17 PM   in reply to ls_moc

    Ls_moc the title of the discussion was renamed to be accurate to the specific concern regarding your pictures appearing to be missing. 

     

    If you can also post your case number from your previous interaction with our support team I would be happy to review the interaction details.

     
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  • Currently Being Moderated
    Apr 10, 2013 4:47 PM   in reply to ls_moc

    I was able to locate your case under 184214863.  I have requested a member of our support team contact you on the phone number we have on file.

     
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    Apr 11, 2013 4:56 AM   in reply to ls_moc

    You might take a look at the free utility Recuva.

    It recovers deleted files, even ones deleted from the Recycle bin. I have used it successfully to recover deleted files from PC, camera SD card, flash drive, floppy disk.

    http://www.piriform.com/recuva

     
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