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Encore 5.1: Fatal error = 6, message = "fatal error", note = "2938496 9101792 11826176"

Apr 10, 2013 4:26 AM

Tags: #file #error #5.1 #cs5.5 #crash #encore #6 #freeze #disc #bluray #iso #fatal #bdmv

Hi everyone,

 

been trying to create a Bluray .iso-file (I am not trying to burn a Bluray out of Encore) with Encore CS5.1 (as part of Creative Suite 5.5 German for Windows). Exactly 2mins before finish, when the meter says "Building disc image" I get a "fatal error" Code: "6" with a note: "2938496 9101792 11826176".

 

I have checked a number of forums and googled my way through some potential fixes - but nothing has helped yet (including deleting the Author ScriptHDMV.tmp and Sessions folders).

 

Encore creates a BDMV folder and writes all the right files at the right place - however just when it says it would build the disc image, Encore freezes.

It seems that all files are written correctly onto the drive but Encore does not create the .iso file.

 

Here are some details:

  • I created all files in Premiere Pro 5.5 and/or Aftereffects 5.5
  • I am only using filesnames shorter than 8 characters
  • Source files are pre-rendered H.264 files (1080i) with Dolby Digital 5.1 Sound (separate .ac3 files)
  • Source files are spread across two drives (the largest file being the "main movie" of about 16GB on a folder on C:, rest is on a separate internal drive (G:)
  • Maximum bitrate for videos is 30MB/sec
  • Total BD size according to Encore is 23.9GB
  • Total number of "movies": 16

 

I have posted the last three lines of the logfile -perhaps this helps. Please see below.

 

Any suggestions or hints are highly appreciated.

 

Cheers

Martin

 

Screenshot:

Fehlermeldung_Encore51_kl.jpg

 

Last three lines of HDMVProjectExport.log:

 

Layer 0 = 2938496 blocks, Layer 1 = 9101792 blocks

10/13:05:03.142: : ErrorDetail::SetError: ErrorCode=8, detail='Error'

10/13:05:03.142: : CMuxBase::SetErrorInfo: MuxStatusCode=124

10/13:05:03.156: :     InfoString[0]='Error detail'

10/13:05:03.162: :     InfoString[1]='CMuxBase'

10/13:05:03.163: :     InfoString[2]='Error'

10/13:05:03.163: : CCtrl_CompBase::DelegateError: MuxStatusCode=124, SonicTextNum=0, Message='Error detail - CMuxBase - Error'

10/13:05:03.163: : CMuxBase::SetErrorInfo: MuxStatusCode=2005

10/13:05:03.163: :     InfoString[0]='Error detail'

10/13:05:03.163: :     InfoString[1]='CMuxBase'

10/13:05:03.163: :     InfoString[2]='Error'

10/13:05:03.163: : CCtrl_CompBase::DelegateError: MuxStatusCode=2005, SonicTextNum=0, Message='Error detail - CMuxBase - Error'

10/13:05:03.163: : CMuxBase::ThrowMuxErr: MuxStatusCode=2005

10/13:05:03.163: :     InfoString='2938496 9101792 11826176'

10/13:05:03.163: :     File='.\Allocator.cpp'

10/13:05:03.163: :     Line=262

10/13:05:03.187: : CMuxBase::SetErrorInfo: MuxStatusCode=2005

10/13:05:03.187: :     InfoString='2938496 9101792 11826176'

10/13:05:03.187: : CCtrl_CompBase::DelegateError: MuxStatusCode=2005, SonicTextNum=0, Message='2938496 9101792 11826176'

10/13:05:03.190: : ErrorDetail::SetError: ErrorCode=125, detail='Error'

10/13:05:03.223: : Building...Module(class BDROM::FSComp) duration = 3.0346 seconds

10/13:05:03.243: : 2938496 9101792 11826176

10/13:05:03.286: : error = 6, message = "fatal error", note = "2938496 9101792 11826176"

10/13:05:03.286: AS_BDMV_API: AS_HDMV_Project::BuildToFile(AS_HDMV_Project(0x26d3bd74), "C:\Temp\AT2011BD\ATELFBD.iso", "AT2011BD", ImageType_BDR) - return = 6

10/13:05:03.286: AS_BDMV_API: AS_HDMV_GetError() - return = 0

10/13:05:03.286: AS_BDMV_API: AS_HDMV_GetErrorMessage([out] "") - return = 0

10/13:05:03.286: AS_BDMV_API: AS_HDMV_GetErrorNote([out] "") - return = 0

10/13:05:03.286: AS_BDMV_API: AS_Object::GetError(AS_Object(0x1eccae3c)) - return = 6

10/13:05:03.286: AS_BDMV_API: AS_Object::GetErrorMessage(AS_Object(0x1eccae3c), [out] "fatal error") - return = 0

10/13:05:03.286: AS_BDMV_API: AS_Object::GetErrorNote(AS_Object(0x1eccae3c), [out] "2938496 9101792 11826176") - return = 0

10/13:11:29.280: AS_BDMV_API: AS_HDMV_Project::Close([out] AS_HDMV_Project(0x00000000)) - return = 0

 

--- End Of Log ---

 
Replies
  • Currently Being Moderated
    Apr 10, 2013 5:36 AM   in reply to Latemare

    How did you encode to DD5.1?

     

    As a test, try a different audio file.  I don't fully understand the log, but it seems that muxing the audio with the video is causing problems.

     

    Jeff

     
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  • Currently Being Moderated
    Apr 11, 2013 5:40 AM   in reply to Latemare

    Thanks for reporting back.  I'd wager it's running En in Admin mode that did the trick.

    Of all the programs included in CS5.5 Master Collection, Encore IMHO seems by far to be the weakest, most poorly programmed. I cannot remember having so many issues with a single piece of software that I did with Encore.

    Unfortunately, that's been the case for several versions now.

     

    Jeff

     
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