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Photoshop CS6 crashes after "Help Improve Adobe's Products" appear

Apr 10, 2013 2:43 PM

Photoshop CS6 crashes or menu items turn grey after "Help Improve Adobe's Products" appear. How can I get rid of this message appearing all the time?

 
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  • Currently Being Moderated
    Apr 11, 2013 3:40 AM   in reply to EJBermudez

    Check the Help menu options for the error reporting.

     

    Mylenium

     
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  • Currently Being Moderated
    Apr 22, 2013 10:17 PM   in reply to EJBermudez

    Hi Eduardo,

     

    APIP is our a component, we will help you handle this issue, Please tell us the following quesiton in order to make me identify the root cause.

     

    • What's you PS version? 13.0.4 or 13.1.1?

     

    • What's you Mac build? 10.8.3?

     

    • Which step make your latest PS version POP up Apip Dialog?
    1. Update online.
    2. Update by patch Pacage?
    3. Install an alone PS application?
    4. Install other Adobe product?(Extension Builder,Light Room?)
    5. Others

     

    Any comments are welcome.

     
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  • Currently Being Moderated
    Apr 23, 2013 7:31 AM   in reply to EJBermudez

    I have exactly the same problem - see "New CS6 on new laptop - PS freezes" below.

     
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  • Currently Being Moderated
    Apr 23, 2013 9:58 AM   in reply to EJBermudez

    13.0.0 is not up to date.

     

    The current versions are 13.0.1 for windows perpetual licenses, 13.0.4 for Mac perpeptual, and 13.1.2 for subscriptions.

     
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  • Currently Being Moderated
    Apr 23, 2013 2:37 PM   in reply to EJBermudez

    Again, you have 13.0.0 -- you need to go download and install the updates.

     

    I don't know why you aren't seeing the automatic updates, but you really need to go get the updates to 13.0.4 or 13.1.2.

     
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  • Currently Being Moderated
    Apr 24, 2013 3:15 AM   in reply to EJBermudez

    It seems MAC OS issue, when Mac OS upgrade to 10.8.3, sometimes a framework of PS will be correcpted.

    Please Update follow the below step.

     

     

    1. go to folder "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/LogSession.framework", right click on "LogSession", and click 'Get Info', confirm if 'Kind' is 'Alias' and file size is less than 100 byte .
    2. if step 1 is false. Open Console, Execute the following Script.
    • cd "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/LogSession.framework"
    • mv LogSession LogSession_bak
    • ln -s Versions/Current/LogSession LogSession

     

    3. Try to lauch your PS and post if it works.

     
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  • Currently Being Moderated
    Apr 24, 2013 8:19 AM   in reply to EJBermudez

    Do you have MacKeeper installed on your system? (or Clean My Mac?)

     
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  • Currently Being Moderated
    Apr 24, 2013 2:35 PM   in reply to EJBermudez

    MacKeeper modifies and removes files required for Photoshop to run normally. Remove MacKeeper and then uninstall Photoshop and reinstall it to make sure all the required files are in place.

     
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  • Currently Being Moderated
    Apr 24, 2013 4:20 PM   in reply to Jeffrey Tranberry

    Also note that sometimes MacKeeper also damages the OS install, and you may have to reinstall the OS.

     
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  • Currently Being Moderated
    Apr 24, 2013 6:03 PM   in reply to EJBermudez

    Eduardo,

     

    MacKeeper is malware.  Get rid of it ASAP.

     
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  • Currently Being Moderated
    Apr 24, 2013 9:31 PM   in reply to EJBermudez

    Yes, the black UI is system damage caused by MacKepeer.

    That's the one that requires reinstallation of the OS.

     
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  • Currently Being Moderated
    Apr 25, 2013 6:19 PM   in reply to EJBermudez

    Eduardo Bermudez Garcia wrote:

     

    …don't know why —can anybody explain— if Photoshop 13.00 is not the latest version, why is it that one the version that downloads…

     

    Eduardo:

     

    The download of any Adobe application is always the very first released version of each application.  That is precisely to avoid confusion.

     

    Adobe relies on the user to keep his applications updated al all times, which you can do by running the Adobe auto updater from within Photoshop or any other current Adobe application.

     
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  • Currently Being Moderated
    Aug 3, 2013 10:33 AM   in reply to EJBermudez

    I had the same issue today. Updating photoshop did nothing, but I was able to work around this by opening bridge, and going to help -> adobe product improvement plan -> do not participate.

     

    photoshop stopped prompting me at launch after this.

     
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