Photoshop CS6 crashes or menu items turn grey after "Help Improve Adobe's Products" appear. How can I get rid of this message appearing all the time?
APIP is our a component, we will help you handle this issue, Please tell us the following quesiton in order to make me identify the root cause.
Any comments are welcome.
Versión 13.00 (no version update has notified me of update)
Mac OS build: 10.8.3
None of the mentioned ones. It happens when I try to open the program, it either crashes or opens with all the menu commands in grey (I can't even quit the program-have to force quit)
Under Mac's "Get Info", version 13.0.0 appears. When looking for Updates in Help Menu, it says it is up-to-date. If you open the program and look under "About Photoshop" "13.0 x64" appears. That's it. I have the latest OS (10.8.3) and a MacBook Retina, 2.6 GHz Intel Core 17, 16 GB 1600 MHz DDR3 RAM, and a 750 GB SSD hard drive. It should work OK, shouldn't it?
It seems MAC OS issue, when Mac OS upgrade to 10.8.3, sometimes a framework of PS will be correcpted.
Please Update follow the below step.
3. Try to lauch your PS and post if it works.
MacKeeper modifies and removes files required for Photoshop to run normally. Remove MacKeeper and then uninstall Photoshop and reinstall it to make sure all the required files are in place.
OK, guys, sorry for the late response, BUT something messed-up my system again and I have reasons to suspect it was indeed MacKeeper. I've had this problem twice before: CameraRaw's interface gets all messed up and all black. The problem has to do with files related to the graphic processor. The only way I could fix this before was by re-installing the OS. It happened again this afternoon, and this is why I didn't respond sooner. Also, the OS installer just froze, and I had to stop it, and will try again, But, in the meantime, I also got rid of MacKeeper. However CameraRaw is still non-functional. If everything works fine after trying to re-install the OS, I'll report. Thanks a lot for all the help.
OK... Got rid of MacKeeper, Uninstalled the whole CS6. Re-downloaded it (don't know why —can anybody explain— if Photoshop 13.00 is not the latest version, why is it that one the version that downloads). Will try to install 13.0.4 later. Had to re-install the OS because of the black interface of Camera Raw: it kept freezing about halfway. 4 times. It had never happened to me before. So I used a bootable flash drive which had OS 10.8 to install it and now I'm doing the update to 10.8.3. Hope everything works out, including Photoshop 13.0.4. Everything has taken a lot of time because my line is not working up to it's normal speed (in fact it's pretty slow - the CS6 download took 15 hours). Already reported. I will make 3, 4, 5 bootable flash drives and keep one in my home, one in the office, one in my work bag, one in the car, one in my best friend's house, etc ;-)
Eduardo Bermudez Garcia wrote:
…don't know why —can anybody explain— if Photoshop 13.00 is not the latest version, why is it that one the version that downloads…
The download of any Adobe application is always the very first released version of each application. That is precisely to avoid confusion.
Adobe relies on the user to keep his applications updated al all times, which you can do by running the Adobe auto updater from within Photoshop or any other current Adobe application.
Yes, you're right, didn't think about that. Anyway, it's good to report that everything's fine again, including the updates to Photoshop, Illustrator, Acrobat and InDesign. Found, as it should have been, under the "Help" menu. Thanks a million to all of you.
I had the same issue today. Updating photoshop did nothing, but I was able to work around this by opening bridge, and going to help -> adobe product improvement plan -> do not participate.
photoshop stopped prompting me at launch after this.