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Mac installation says Safari is open, but it is not.

Apr 11, 2013 6:10 AM

Tags: #help #will #not #flash #safari #install #open #player

MPBr

 

OSX 10.8.3

 

Adobe Flash Player Version 11.7.700.169

 

Tried to install newest version of flash player when prompted.

 

Flash installer says that Safari is open and it can not continue, so I check my tasks and Safari is not open. I open safari and then close it with CMD+Q to ensure all instances are closed. This does not work.

 

Restart my computer to ensure that safari isn't open. Attempt installation again with fresh restart. Flash installer says that Safari is open and it can not continue.

 

Can not install newest version of Flash, nor can I locate information pertaining to this issue.

 

Any help is appreciated (assuming that it's not a problem with the latest installer which will be remedied shortly).

 

Thanks

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Apr 18, 2013 5:49 PM   in reply to mazion

    Having same problem on both my macbook pro and mac mini

     
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    Apr 18, 2013 7:08 PM   in reply to mazion

    Same problem here, tried for a week and no luck

     
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  • Currently Being Moderated
    Apr 19, 2013 5:06 AM   in reply to mazion

    Same issue at home on my personal 2011 Macbook Pro and at work on my 2012 Mac Pro Desktop. Both running OSX 10.8.3.

     
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  • Currently Being Moderated
    Apr 20, 2013 11:35 AM   in reply to mazion

    Same Problem here! Anyone heard from Adobe about it?

     
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  • Currently Being Moderated
    Apr 20, 2013 9:47 PM   in reply to mazion

    Sorry, I have no idea about Mac OS, and it appears that nobody else currently active in this forum has.

     

    Does Mac OS provide something like a Task Manager, as Windows has?  Something to close processes that are running in the background?

     
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  • Currently Being Moderated
    Apr 25, 2013 3:00 PM   in reply to mazion

    I am having the same problem, Late 2012 MacMini with Mountain Lion

     
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  • Currently Being Moderated
    Apr 28, 2013 6:52 AM   in reply to mazion

    Same problem here. Restarted as well, and Flash Installer was the first thing I ran. Apparently Safari managed to bypass time and space to run first.

     

    Machine is a late 2010 iMac with Mountain Lion.

     
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  • Currently Being Moderated
    Apr 28, 2013 10:39 PM   in reply to mazion

    I found that there is something called Activity Monitor on Mac OS; use this to close processes that run in the background.

     
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  • Currently Being Moderated
    May 1, 2013 5:04 PM   in reply to mazion

    I have this same issue. I was prompted to update Adobe Flash. When I attempted to follow said direction, but was directed by the installer to "please quit the following program to continue". It listed Safari as being open, but under Force Quit in the Apple menu, Safari does not show as open. In checking the Activity Monitor as suggested above, I don't see any process that relates to Safari.


    Adobe, please either stop having Flash tell me to update to a version that is impossible to install or fix the thing so it can install properly. This is a frustrating waste of time -- not a good thing from a user experience.

     

    My setup: MacBook Pro OS X version 10.8.3

     

    Many thanks!

     
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  • Currently Being Moderated
    May 2, 2013 3:52 PM   in reply to mazion

    I fixed issue on my Mac by uninstalling Flash with the uninstaller

     

    http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.h tml

     

    It will allow you to force close Safari (even though Safari doesnt apper to be open but there will be something running somewhere on the machine somewhere using a Safari library or plugin).

     

    Then install as normal, and this time it shouldnt complain that Safari is open.

     

    Regards.

     
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  • Currently Being Moderated
    Jun 16, 2013 7:19 PM   in reply to der1004

    Thank you. Adobe proves Steve Jobs correct again.

     
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  • Currently Being Moderated
    Jun 27, 2013 11:48 PM   in reply to der1004

    I tried that and it did let me install and came up with a 'success' message but Flash is still not working. I really think I'll dump anything which requires Flash, as I have already done on my own websites.

     
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  • Currently Being Moderated
    Jun 30, 2013 9:48 AM   in reply to gmerin

    Come on Adobe! I've spent the last month or more trying to install the latest version of Flash in Safari 6.0.5. I uninstalled Flash and reinstalled it, again getting the 'success' message but it's still not working. I wouldn't mind but there are still a few benighted organisations, like the BBC, who rely on Flash.

     
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  • Currently Being Moderated
    Jul 21, 2013 10:23 AM   in reply to danckwerts

    Same issue here, being prompted for days.  It's actually interrupting my work.  I'm going to uninstall Flash and monitor this thread for a post of a fix before I re-install.

     

    Edit: I ran the Flash Player uninstaller, located here, which also prompted me to close Safari, which I did.  It then proceeded to uninstall without issue.  So again, to reiterate OP's point, Safari is NOT running and the Flash Update thinks it is.

     

    However, I also am still getting the prompt from Adobe Flash Update.  So either a) the Adobe Flash Player isn't the problem, but actually Flash Pro or Flash Builder (both on my system) or b) it's still running and trying to update Flash Player even though it's uninstalled.  I'll reboot and see if it continues to prompt.  Then I may be forced to uninstall Flash Pro, then Flash Builder, to see if that gets rid of this obnoxious prompt.

     
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  • Currently Being Moderated
    Jul 21, 2013 11:37 AM   in reply to NathansAdobeScreenName

    Download the offline installer here: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac /install_flash_player_11_osx.dmg

    If it won't download directly, right click and "Save as"

    Quit Safari (Cmd+Q - DON'T just close the window)

    Go to: Mac HD/Library/Internet Plugins

    Trash the Flash Player.plugin file from there

    Go to: Mac HD/Library/Application Support/Adobe

    Trash the Flash Player folder (the whole folder)

    Empty the trash

    Reboot

    Mount the DMG you just downloaded and run the installer.

    Launch Safari and open a page with Flash content.

     
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  • Currently Being Moderated
    Jul 21, 2013 12:19 PM   in reply to Mike M

    McBlob, Your soluution does nothing that using the uninstaller does. What that leaves out is that when you've done all that, Flash Player will claim to be installed but no Flash content will be visible after the initial Flash test screen. You have to go to Preferences>Security and select 'Allow all other plug-ins'.

     
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  • Currently Being Moderated
    Jul 21, 2013 12:35 PM   in reply to danckwerts

    Just so you know... "Allow all other plug-ins" is selected BY DEFAULT in Safari.

     

    SafariScreenSnapz001.jpg

    I've had my new Mini for a month and I've NEVER made a single change to ANY Safari preferences (primarily because I use Firefox as my browser and Safari for testing web designs ONLY). As you can see it's checked (as it was when I took the Mini out of the box June 22nd), so if YOURS was unchecked, I submit that  YOU DID IT. The solution I posted is a combination of working recommendations from Adobe AND Apple, and it works for 99.9% of the people who follow it.
    I held Apple Help Desk certification from 2004 to 2007 (when I worked for Intuit), and I know that the installer is SUPPOSED to replace the plugins, but I also know it doesn't always do it. THAT'S why those two steps are in the instructions. Better to take a minute to do them and be sure, than spend hours posting here looking for another soltuion.

     
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  • Currently Being Moderated
    Jul 21, 2013 12:43 PM   in reply to Mike M

    I'm talking about the UNinstaller.

     

    Well, I didn't deselect it either (after all, I was using tthe Flash Player before) and it wasn't checked after I installed Flash Player. There have been innumerable cases of this happening rported on the internet which is how I learnt of it. My guess is that they changed something recently. And I used to have Apple Help desk certification too!

     
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  • Currently Being Moderated
    Jul 21, 2013 12:50 PM   in reply to danckwerts

    Point is: It's selected by default. The Flash Player update DOESN'T and DIDN'T unselect it.

     
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  • Currently Being Moderated
    Jul 21, 2013 3:09 PM   in reply to Mike M

    I give up. You obvuously know better than anyone else and you don't even use Safari.

     
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  • Currently Being Moderated
    Jul 21, 2013 3:38 PM   in reply to danckwerts

    I don't use cocaine either, but I know what it does to people. Make a point or leave the argument. There was a jackwagon on here last night who, because he had a cheap antivirus with bad definitions which ID'd Adobe as an attack site and he was unable to download anything, went into a couple dozen threads posting that the offline installers were no longer available because Adobe had done away with them. He had NOTHING to back up his false claim and I called him on it. He admitted his antivirus was the cause after he finally uninstalled it and was able to access the downloads again, but he screwed up his system and his first answer was "It's Adobe's fault." I don't buy that. I have seven different OS's (Mac, Win and Linux) running on as many machines without all the problems I see here daily.

     
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  • Currently Being Moderated
    Jul 21, 2013 11:19 PM   in reply to Mike M

    I have made my point and you have just ignored it. I have two Macs running Snow Leopard. On BOTH computers, I had Flash Player installed and it was working on Safari. When I installed an updated version of Flash Player, it did not work on EITHER. I eventually discovered, through another thread which is not dominated by an egomaniac, that 'Allow all other plug-ins' needed to be re-activated, so I thought I'd do others a favour and mention it here.

     

    Now, I know that I did not change the preferences on my two copies of Safari just before installing the new Flash Player, so something did. Perhaps Flash Player didn't cause this but something did. But you know better. It occurs to me that there was an update to 10.8.4 shortly before the Flash update and that included a safari update which might conceivably have caused this. I don't know whether that caused the deselection but SOMETHING DID.

     

    Wow, OSX, Linux and Windows, like half of the population. I can hardly contain my admiration. I came here looking for a solution (and when I had one, I wanted to share it) and all I got was you telling me how you knew better than anyone else.

     
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  • Currently Being Moderated
    Jul 22, 2013 12:58 AM   in reply to danckwerts

    No. I gave you a solution, and you knew better than the solution.

     
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  • Currently Being Moderated
    Jul 22, 2013 1:05 AM   in reply to Mike M

    How true.

     
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  • Currently Being Moderated
    Jul 22, 2013 1:28 AM   in reply to danckwerts

    Touché. To your credit, going forward, I'll be advising people running Safari to check their preferences on relaunch. It would appear that there is something lately that is changing the preference, but the rest of my advice will remain, as it is still valid. 

     
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  • Currently Being Moderated
    Jul 31, 2013 8:56 PM   in reply to Mike M

    Thank you, it worked great tips.

     
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  • Currently Being Moderated
    Aug 8, 2013 12:35 AM   in reply to mazion

    What I did, and it seems to be working(!)

     

    is I opened Finder

     

    and saw Adobe under devices.

     

    I "ejected" it

     

    closed Safari.

     

    went to my downloads (again) and double-clicked to install Adobe Flash and it worked (didn't say Safari was open, went past 50%...completed)

     
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  • Currently Being Moderated
    Nov 13, 2013 4:42 PM   in reply to alexisbb721

    I'll add my helpful solution to this problem:

     

    1) Go to Activity Monitor (search in the spotlight for "Activity Monitor" if you don't know where the app is)

    2) Under the CPU tab, look for "Flash...." and quit that process

    3) Install Flash update as per usual

     

    My comps issue was that Safari was closing, but apparently the flash plug-in was not.  I needed to stop Flash to update Flash

     

    Hope this helps someone!

     
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  • Currently Being Moderated
    Nov 13, 2013 4:51 PM   in reply to JamesInsource

    A common mistake (especially among people who have newly switched to Mac from Windows) is the misperception that closing the Safari window closes the app... it doesn't. As long as it's still "lit" in the dock, it's open.

    dock.jpg

    That's why the "clean install" instructions include a hard reboot. To kill all running apps and processes.

     
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  • Currently Being Moderated
    Nov 13, 2013 5:06 PM   in reply to Mike M

    @Mike M - Agreed!

     

    Note: Before using my method above, Safari was completely shut down and was not "lit".  Users should definitely check to ensure Safari is completely closed, before taking further measures.

     
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  • Currently Being Moderated
    Nov 14, 2013 1:35 AM   in reply to Mike M

    Mike M, your suggestion for rebooting ingores the fact that, depending how your system is set up, your computer may restart Safari on reboot, either because it was open before or because it is set as a Login item. In any case, rebooting shouldn't be necessary. Adobe used to include a utility in the installer which allowed you to force Safari to close and killed associate processes at the same time. It would save a lot of trouble if they reintroduced that. Also, there are other programs, such as FaceTab, which will cause the Flash installer to say that Safari is running (perhaps they are using WebKit).

     
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  • Currently Being Moderated
    Nov 14, 2013 1:50 AM   in reply to danckwerts

    danckwerts wrote:

     

    Mike M, your suggestion for rebooting ingores the fact that, depending how your system is set up, your computer may restart Safari on reboot, either because it was open before or because it is set as a Login item. In any case, rebooting shouldn't be necessary. Adobe used to include a utility in the installer which allowed you to force Safari to close and killed associate processes at the same time. It would save a lot of trouble if they reintroduced that. Also, there are other programs, such as FaceTab, which will cause the Flash installer to say that Safari is running (perhaps they are using WebKit).

    The option to "reopen windows on restart" (meanign to restore applications) and the login items are BOTH user set. The reopening when the reboot is executed, by checkign a box specificaly to do that, and the other in the system preferences, requiring entry of the admin password before apps can be added. Anyone who has knows how to do either, would certainly know that a reboot withthe box checked would reopen Safari, and would know that they have to terminate the process manually. Most people DON'T have Safari set as a login item, however. There are some "widgets" that will try to connect through Safari, and Facetab can a f;ase positive too, but onyl if it's a login item.

     

    It would be nice to have the force quit in the installer, but as one of the top posters in the Apple forums told me, OS X has changed since 10.6, to be more like iOS.  One of the significant changes with Lion and it was refined in Mt. Lion and Mavericks, is the "Gatekeeper" which keeps apps from running if the developer can't be identified. If Apple lags on updating Gatekeeper definitions, a brand new update launching the force quit would hit a snag at that point and people would be right back here asking what to do. Not having it facilitates the install IMHO.


    Currently I'm running 10.6.8, 10.7.5, 10.8.5 and 10.9 and I haven't run into the "You must close Safari" warning when it was closed. I don't use Facetab, and I only have widgets installed on my Mavericks machine. I've trashed them all on the others. 

     
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  • Currently Being Moderated
    Nov 14, 2013 1:59 AM   in reply to Mike M

    I know, Mike, but you seemed to think you might be addressing newcomers to the Mac.

     
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  • Currently Being Moderated
    Nov 14, 2013 2:27 AM   in reply to danckwerts

    There are a lot of them out there. And when I went through knowledge writing training, I was taught to "respectfully treat everyone who may see what I write as if they had just seen a computer for the first time.

    That means detail, detail, detail, and never assume anyone knows anything, so include every step, whether I think it's necessary or not."

     
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