Please help ! Some mp4 files are playing just fine. Other types of mp4 don't . Is only showing 4 gray dots !
Thumbnail creation and video files has always been a problem with BRidge. CS6 is better, especially with mp4. However not all mp4 files are the same. It is just a wrapper and they can have different CODEC requirements. If you have G Spot you can find out what the difference is.
With CS5 .avi files were always a problem displaying thumbnails. I resorted to making a frame capture and using the stack function to show content.
Do they play OK?