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Adobe bridge crashes when saving illustrator files

Apr 12, 2013 11:28 AM

Hi there,

 

We are developing custom connector using Adobe Drive SDK for our DAM system, the integration with CS was working fine, we recently updated Adobe Drive to 4.2, and we are encountering bridge crashes when saving illustrator file. It didn't happen with older version(4.0.2) of Adobe Drive, not sure why. I pin point the part that causing the issue: in our custom connector, we have READ_XMP_METADATA capability which we need to display the thumbnails and previews, and in the ftp sample connector, this capablity is not included originally, so the issue does not happen, but if I add this capabilty, the crash issue happens as well. If we exclude this capablity from our connector, this crash issue doesn't happen.

We noticed this only happens when saving illustrator file, not photoshop or indesign, and it seems that only in illustrator, when save, and the bridge has the current file folder showing, we are seeing there are twice folder refreshes, and usually it will crash after the second time. In photoshop and indesign, we don't see folder refreshes. If switch to other folder, the crash won't happen. We tested on both windows and Mac, on Mac, this seems happen less often. Another thing we noticed is in debug mode, or we have many debug logging turned on, the crash happens less often, if it is deployed with no debug logging, the crash happens almost everytime. So we are guessing it might be some synchronization problem. 

Could you please advice what's the cause of this issue?

 

Thanks,

Katherine

 

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