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tapseriestech
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Flash Player 11.7.700.169 and 11.7.700.178 Not loading External Audio

Apr 12, 2013 4:48 PM

Tags: #flash #9 #audio #external #11.7 #11.7.700.169 #april

We have a website that uses Action Script 2 (AS2). We load .mp3 files from our server to our flash program on our website.

 

Sounds built into the flash library load fine, but .mp3's loaded from our server do not.

The audio loads a few seconds of the first clip and then cuts off, and then after going a few pages into our flash program the audio begins loading audio files more completely allowing some clips to play. Then it sporatically stops working.

Video loads fine. images load fine.

 

Our company has received about a hundred calls since April 9th when the update occured regarding this issue.

Our current solution is to uninstall 11.7 and install 11.6 -> which works in every browser except for Google Chrome (as they just released a new auto update yesterday that forces the pepper flash plugin to be 11.7)

 

Please release an update that fixes this issue.

 

We submitted a bug to the development team on the 10th, but have received no response regarding if/and or when this might be fixed.

Our thoughts are that the new security updates have messed up some backwards compatability.

I'd really prefer to not spend months repogramming our website to use html5 instead of flash... so please address this issue imediatley.

It seems that youtube was having a similar issue as us, so hopefully their cloat encourages a solution.

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 12, 2013 5:31 PM   in reply to tapseriestech

    This sounds similar to a video bug that was reported this morning.  Could you please open a new bug report on this over at bugbase.adobe.com?  When adding the bug, please include sample code or a link to your app/site so we can quickly test this out internally.  If you'd like to keep this private, feel free to email the code/url to me directly (ccampbel@adobe.com). 

     

    Once added, please post back with the URL so that others affected can add their comments and votes.  I'll also follow up internally.

     

    Thanks,

    Chris

     
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    Apr 15, 2013 8:10 AM   in reply to Chris Campbell

    I am too having the same issue.

     
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    Apr 15, 2013 9:25 AM   in reply to Chris Campbell

    Chris,

     

    There are a number of links in https://bugbase.adobe.com/index.cfm?event=bug&id=3539635

    that demonstrate the problem.  Please, we need some help on this.  It has been since 4/10 and the bug report status has not changed and there has been no comment from Adobe. 

     

    My company has two products and resells a third that are unuseable with 11.7 and our only recourse at the moment is to tell our customers to go back to 11.6!

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Apr 15, 2013 10:19 AM   in reply to Kevin_OC

    Thank you everyone.  This issue is my top priority today and I'll make sure that others in engineering management are aware of it.  I'll update this thread (and others) as soon as I have additional info.

     
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    Apr 15, 2013 10:48 AM   in reply to Chris Campbell

    Thanks Chris,  I'm slowing moving over to AS3.   I tested this issue using AS3 language and I don't seen any issues.

     

     

    Tim

     
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    Apr 15, 2013 11:15 AM   in reply to tapseriestech

    Apparently I'm seeing this with ALL FP11.7 audio on my machine... regardless of the source of that audio (whether it's video, or audio). Audio just cuts out after some amount of time >10sec <10min.

     

    Steps to reproduce: Play audio (that exceeds 10 mins in length) from any source via Flash Player 11.7

     

    Workaround: Downgrade (a really bad idea)

     
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    Apr 15, 2013 11:16 AM   in reply to Chris Campbell

    Chris,

    Is there a bug in bugbase we should follow for this?

     

    Tim,

    One of our apps is all AS2, the other is AS3, but uses iSpring to produce SWFs for each slide of a PP deck.  A slide change in either one will cause the audio to drop.  Our iSpring is producing AS2 SWFs and there seems to be a problem with producing 1slide/SWF and AS3 right now so we are still in tough shape.

    Kevin

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Apr 15, 2013 11:40 AM   in reply to Kevin_OC

    @biggyspender - Can you post some example links?  Any problems playing this video: http://www.youtube.com/watch?v=Ey4n8vqlX_o

     

    @Kevin_OC - I'm going with https://bugbase.adobe.com/index.cfm?event=bug&id=3539635 as the main bug (it has the most activity).

     

    We've been able to reproduce this bug internally and we've tracked down the exact injection build.  I've escalated the issue and hope to hear more back shortly.  Will update the bug report (and this and other threads) when I have additional information.

     

    Thanks,

    Chris

     
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    Apr 15, 2013 11:46 AM   in reply to Chris Campbell

    @Chris - at last, some news!  Thank you.  I have windows on both this thread and the bug to watch for developments.

     
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    Apr 15, 2013 12:36 PM   in reply to Chris Campbell

    @ChrisCampbell, I have successfully played the video through twice now with no loss of audio, so perhaps my video issue was unrelated. However, we're getting plenty of complaints from our users on http://radiotuna.com about cutting out audio for shoutcast audio/mpeg streams. We're playing streams with the very simplest of AS2 code

     

     

    sound = new Sound();
    var s = sound;
    sound.loadSound("http://sc2.cyberneticos.com:7069/;0", true); //please substitute for working shoutcast stream if this one is down 
    
     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Apr 15, 2013 5:04 PM   in reply to tapseriestech

    Thanks for all of the updates, this info is definitely helpful.  I've created a new thread that I'll make updates on as I learn new info (along with the bug report.)

     

    Flash Player 11.7 Sound Playback Bug

     
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    Apr 15, 2013 5:18 PM   in reply to Kevin_OC

    Hi,

     

    For those regarding iSpring user, we spent a lot of time in debugging that too.

     

    here are the pieces we got and hope it helps.

    The audio would got cut off once you tried to unload as2 swf. According to the SwfLoader doc, it would try to cut off all resources if possible (including audio object...). And it seems that their new flash player 11.7 would try to forcefully clear out stuffs that it shouldn't

     

    Our hackaround is to call the netstream.seek() to trigger the sound again. Playing sound object doesn't work

     

    Please adobe!! help us to keep our job here. It would be poor for us by just releasing a player without knowing which part of the backward compatibilities that it is about to break but just post a note on the page to say it may break something old.

     

    Thanks,

    Venant

     
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    Apr 20, 2013 5:47 AM   in reply to Venant Tang

    Hi everyone, and Adobe staff,   11,7,700,169  does not play background music in our website scilang.com, whereas 11,5,502,124 works perfect. For a few seconds, it plays and then it stops. Moreover, when moving from page to page the  music doens't continue to play as it should. If you could repair this bug, we would appreciate it... thanx.

     

    Scilang Inst.

     
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    Apr 22, 2013 2:16 AM   in reply to scilang

    It's a shame !  The question is, it seems that adobe does not make real regression tests on the flash player;such a huge mistake can not be escaped. I think that Adobe's programmers are playing a game instead of doing their job.

    Not accectable !!!!!!!!!!!!

     
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