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t33-guy
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Why does installation of Acrobat XI Pro on Lion 10.7.5 fail?

Apr 13, 2013 6:43 PM

Tags: #installation_failure #acrobat_xi_pro

I purchased a copy of Acrobat XI Pro for my Macintosh Pro tower with a quad core 3 GHz processor, 14 GB main memory, and 3 terabytes of disk (still oodles of room). I cannot get the installation to complete. It craps out just as it claims it is going into "Cleanup". I have contacted Adobe support and after an hour, they were unable to resolve the problem. Amongst other things we used Disc Utility to check and repair permissions.

 

I have tried re-downloading a fresh copy of the relevant .dmg twice, and the last time (the third) I did the download on a freshly booted machine with no other applications running except "Activity Monitor" and "Finder". Each time a pop-up appears saying: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

 

After the most recent attempt (fresh boot, fresh Acrobat XI Pro copy, nothing else, running -- see above) I checked the console log (attached below). There appear to be a few oddities &/or errors (bolded). Does anyone know what might be the problem please?

 

Many thanks.

 

david

 

4/13/13 6:00:38.294 PM Installer:  Adobe Acrobat XI Pro   Installation Log

4/13/13 6:00:38.294 PM Installer: Opened from: /Volumes/Acrobat 11 1/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg

4/13/13 6:00:41.116 PM [0x0-0x24024].com.apple.installer: objc[279]: Class RegistrationPane is implemented in both /tmp/com.apple.installerQao0mIHB/Registration.bundle/Contents/MacOS/R egistration and /tmp/com.apple.installer5fogw3Wk/Registration.bundle/Contents/MacOS/R egistration. One of the two will be used. Which one is undefined.

4/13/13 6:00:41.116 PM [0x0-0x24024].com.apple.installer: objc[279]: Class serialKeyFormatter is implemented in both /tmp/com.apple.installerQao0mIHB/Registration.bundle/Contents/MacOS/R egistration and /tmp/com.apple.installer5fogw3Wk/Registration.bundle/Contents/MacOS/R egistration. One of the two will be used. Which one is undefined.

4/13/13 6:00:41.157 PM Installer: IFJS: *** exception: TypeError: 'null' is not an object (evaluating 'my.target.systemVersion.ProductVersion')

4/13/13 6:00:56.501 PM Installer: Could not find the registration helper file at /tmp/com.apple.installerQao0mIHB/Registration.bundle/Contents/Resourc es/RegistrationHelper

4/13/13 6:00:56.501 PM Installer: could not parse the file /tmp/com.apple.installerQao0mIHB/Registration.bundle/Contents/Resourc es/string.xml error occured is:(null)

4/13/13 6:01:29.676 PM Installer: Validate Serial returns 1

4/13/13 6:01:56.638 PM Installer: Validate Serial returns 1

4/13/13 6:05:56.576 PM Installer: @(#)PROGRAM:Install  PROJECT:Install-690

4/13/13 6:05:56.576 PM Installer: @(#)PROGRAM:Installer  PROJECT:Installer-537

4/13/13 6:05:56.576 PM Installer: Hardware: MacPro3,1 @ 3.00 GHz (x 8), 14336 MB RAM

4/13/13 6:05:56.577 PM Installer: Running OS Build: Mac OS X 10.7.5 (11G63)

4/13/13 6:05:56.739 PM Installer:  Adobe Acrobat XI Pro   Installation Log

4/13/13 6:05:56.739 PM Installer: Opened from: /Volumes/Acrobat 11 1/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg

4/13/13 6:06:05.644 PM Installer: IFJS: *** exception: TypeError: 'null' is not an object (evaluating 'my.target.systemVersion.ProductVersion')

4/13/13 6:06:08.255 PM [0x0-0x41041].com.apple.installer: Could not load the dylib.

4/13/13 6:06:08.255 PM [0x0-0x41041].com.apple.installer:

4/13/13 6:06:36.067 PM Installer: Validate Serial returns 0

4/13/13 6:06:36.228 PM Installer: InstallerStatusNotifications plugin loaded

4/13/13 6:06:43.840 PM Installer: ===================================================================== ===========

4/13/13 6:06:43.840 PM Installer: User picked Standard Install

4/13/13 6:06:43.840 PM Installer: Choices selected for installation:

4/13/13 6:06:43.841 PM Installer:     Upgrade: " Adobe Acrobat XI Pro "

4/13/13 6:06:43.841 PM Installer:     Install: "Application" at path "//Applications/Adobe Acrobat XI Pro"

4/13/13 6:06:43.841 PM Installer:     Install: "Browser Plug-In"

4/13/13 6:06:43.841 PM Installer: ===================================================================== ===========

4/13/13 6:06:43.965 PM Installer: Configuring volume "Untitled 1"

4/13/13 6:06:43.979 PM Installer: Free space on "Untitled 1": 626.12 GB (626118959104 bytes).

4/13/13 6:06:43.979 PM Installer: Create temporary directory "/var/folders/rl/ytlfg74c8xj4h70059b5d9980000gq/T//Install.46055SEtl"

4/13/13 6:06:43.985 PM Installer: IFPKInstallElement (7 packages)

4/13/13 6:06:44.337 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.apple-software

4/13/13 6:06:44.364 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software

4/13/13 6:06:44.390 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software

4/13/13 6:06:44.391 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Re sources/installd' [472] for authorization created by '/System/Library/CoreServices/Installer.app' [460]

4/13/13 6:06:44.394 PM installd: PackageKit: ----- Begin install -----

4/13/13 6:07:15.679 PM sudo:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rOlc4r/Scripts/com.adobe.acrobat.11 .viewer.preinstall.pkg.MUI.WJYSqA ; USER=drh ; COMMAND=/private/tmp/PKInstallSandbox.rOlc4r/Scripts/com.adobe.acroba t.11.viewer.preinstall.pkg.MUI.WJYSqA/Tools/AcroInstallAlert.app/Conte nts/MacOS/AcroInstallAlert TitleAcrobat CheckAppRunning 0

4/13/13 6:07:16.715 PM sudo:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.rOlc4r/Scripts/com.adobe.acrobat.11 .viewer.preinstall.pkg.MUI.WJYSqA ; USER=drh ; COMMAND=/private/tmp/PKInstallSandbox.rOlc4r/Scripts/com.adobe.acroba t.11.viewer.preinstall.pkg.MUI.WJYSqA/Tools/AcroPreinstallTool.app/Con tents/MacOS/AcroPreinstallTool 0

4/13/13 6:07:18.277 PM mds: (Error) DiskStore: No block in wakeup

4/13/13 6:07:18.277 PM mds: (Error) DiskStore: No block in wakeup

4/13/13 6:07:19.135 PM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7fe4145f63e0 {NSFilePath=./preinstall, NSURL=file://localhost/Volumes/Acrobat%2011%201/Adobe%20Acrobat%20XI/ Adobe%20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg , PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.in staller.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”.} {

    NSFilePath = "./preinstall";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobe Acrobat XI Pro Installer.pkg\U201d.";

    NSURL = "file://localhost/Volumes/Acrobat%2011%201/Adobe%20Acrobat%20XI/Adobe %20Acrobat%20XI%20Pro%20Installer.pkg#AdobeApplicationManager.pkg";

    PKInstallPackageIdentifier = "com.adobe.PDApp.AdobeApplicationManager.installer.pkg";

}

4/13/13 6:07:19.280 PM mds: (Error) DiskStore: No block in wakeup

4/13/13 6:07:19.436 PM Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

4/13/13 6:07:19.619 PM Installer: IFDInstallController CA42F930 state = 7

4/13/13 6:07:19.619 PM Installer: Displaying 'Install Failed' UI.

4/13/13 6:07:19.623 PM Installer: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

4/13/13 6:07:19.623 PM Installer: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

 
Replies
  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 13, 2013 9:53 PM   in reply to t33-guy

    make sure you have no other acrobat pro or acrobat reader programs installed.  if you do, uninstall them.

     

    then run the cleaner (http://labs.adobe.com/downloads/acrobatcleaner.html), restart your computer and then install acrobat pro.

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 14, 2013 4:44 PM   in reply to t33-guy

    did you uninstall acrobat X??

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 14, 2013 5:35 PM   in reply to t33-guy

    is your acrobat pro xi an upgrade version?

     

    if it is, that's not going to work unless you have a qualifying stand-alone acrobat version.  you can't upgrade from a cs product (that contains acrobat) to the stand-alone acrobat.

     

    if it is not, (i'm not sure this is worthwhile but) you could uninstall your cs installation, run the cs cleaner (http://www.adobe.com/support/contact/cscleanertool.html), reboot and then install acrobat xi followed by installing (the non-acrobat part) of your cs

     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 15, 2013 8:15 AM   in reply to t33-guy
     
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  • kglad
    72,260 posts
    Jul 21, 2002
    Currently Being Moderated
    Apr 15, 2013 11:33 AM   in reply to t33-guy
     
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