Where are you writing the backup to? External hard disk?Is enough space available on the destination disk?
Please ensure that all background process are turned off. Check edit >> preferences >> media analysis and untick all checkboxes.
Also, kill any Adobe related exes in Task Manager/Activity Monitor, except ofcourse Elements Organizer.
Thanks for the reply.
So you are taking backup in a folder on an external drive. Which OS (Win or Mac)? In this case, please make sure that current user has write permissions to that folder. It will be good if you can post a snaoshot showing 'Properties->Secutites (Tab)'.
The snapshot is too blury to figure out the details. Anyways what I got from this is you have a lot of users on your system. Which user are you using for backing up catalog? Edit the properties of the user you are using and assign him 'Full control'.
If that doesn't work (just for testing purpose), edit properties of all users and assign 'Full control' to everyone (once this issue is resolved, please revert the permission settings).
Sorry but What I meant was the isssue can be due to permissions. So just check tthat the current user has 'Full control' over it. Just to be extra sure, assign 'Full control' permission to all users.
I have looked at user account control settings - I can confirm that I am the only user but the only thing I seem to be able to alter is when I am notified of changes - should I be looking somewhere else ( as I said - I am not a computer whizz)
Is the issue resolved at your end?
To change user's permission for your hard drive, right click the hard drive (in My computer) and select 'Properties'. Navigate to 'Security' tab. Select each user (one at a time) and click on 'Edit' button. Now under permissions tab, click checkbox for 'Full control' if not already checked. Let me know if you face any issues.
Thanks for the suggestion - but still not working.
Ok - cracked it.
Changing user's permission on the hard drive of the computer didn't help.
So I looked at user rights on the back up drive (is that what you meant anyway?) and there were none shown - so I changed them to full rights and back up went ok.
So ..... if you meant to check user rights on the back up drive, and I have now changed user rights for all users on the computer hard drive (drive C) then have I created problems for myself (there seemed to be a lot of scary warnings about reducing security etc).
In practice this is a home computer only used by me and my wife (unless a technician has to repair it etc and they no doubt have the knowledge to do naughty things if they want) so unless the user right changes cause operational problems there won't be any security etc issues (will there??)
Yes this did resolve the problem and I was able to backup to an external
This computer in older using windows vista so the process might be
different but here is what I did.
1. I clicked on the windows icon in the lower left corner.
2. Then I clicked on "computer"
3. Then on my external drive which is attached via USB.
4. I clicked on "organize"
5. Then on "properties" toward the bottom of the list on the left.
6. Then I clicked on "security"
7. Then "edit"
8. Highlight "everyone" and allow full control by checking the box.
9. I clicked apply and ok'd to close out.
10. Then I started Photoshop and went through the backup process and it
I hope this helps. Thanks for the help.