I am a subscriber to creative cloud, and am an infrequent user. I work on videos as an occasional hobby. Often when I try to start a project I am unable to work on an old one, or start a new one because all of my HD presets have disappeared. Is there a straight-forward way to recover them, and is there a way to prevent their disappearance. Since I only ever work on these things on the weekend, support is never around when I need them, and this is a very frustrating thing to have to deal with, as it makes the tool useless.
Thanks in advance.
Perhaps I am misunderstanding something about Creative Cloud. I have a subscription since last May, and when I checked for updates it said I was up to date, as did Adobe Application Manager, but after the check, it told me my trial was almost over, and it was inviting me to join Creative Cloud. Is there a disconnect between who gets my money and who knows I have a right to the software?
I don't think you need to uninstall CS5. But it sounds like your ID & Password are synched up with a Trial version; not your Cloud account. Which is why I would try de-activating (not uninstalling) first.