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Tony Lindeberg
Currently Being Moderated

Update of Camera Raw and CS5 programs fails

Apr 15, 2013 12:46 AM

I tried to update Camera Raw for my CS5 installation (Mac) and the update fails.

 

The Camera Raw update software asked me to update Adobe Application Manager.

After installing this software, the Camera Raw update says (in my local language)

that the updates cannot be applied and that I should contact the system administrator

for updates, since thet have been deactivated by the administrator.

 

After installing Adobe Application Manager I am furthermore no longer able to

update my other CS5 products (Premier Pro, Flash). When trying to update these

products I receive a similar error message as for Camera Raw. I would also like to u

pdate Extension Manager.

 

Before updating Adobe Installation Manager I updated Photoshop and Illustrator,

which seemed to work ok. After installing the recent version of Adobe Application

Manager, it appears as if updates are no longer possible.

 

I would appreciate your help to solve these issues.

 
Replies
  • Currently Being Moderated
    Apr 15, 2013 1:40 AM   in reply to Tony Lindeberg

    If you are using CS5, then the last update for Adobe Camera Raw(ACR) will be 6.7. What error message do you get while installing it? An error screenshot would help.

     

    Try installing the ACR update manually and check if it installs fine or you get the same error.

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5372

     

    Please provide more details about the exact issue and the steps you have already tried.

     
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  • Currently Being Moderated
    Apr 15, 2013 3:49 AM   in reply to Tony Lindeberg

    Do you have CS6 installed on this machine along with CS5? What all adobe applications have you installed?

     

    What is the version of your Mac OSX?

     
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  • Currently Being Moderated
    Apr 15, 2013 8:05 AM   in reply to Tony Lindeberg

    The error decodes to : " Could not apply the updates. Contact your administrator to install updates on your computer. Updates have been disabled by the administrator."

     

    So my next question will be, is this machine connected to your home network or to some kind of  corporate network environment?

     

    How have you actually installed the application i.e. from a disc or download or silent installation ?

     

    If its a home mahcine, then i would like you to rename the "AdobeUpdaterAdminPrefs.dat" to "OLDAdobeUpdaterAdminPrefs.dat" present under "Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/ " and move it to desktop.

     

    Try installing the updates now and check.

     
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  • Currently Being Moderated
    Apr 16, 2013 6:56 AM   in reply to Tony Lindeberg

    Sure i will try.

     

    Anyway, i think you should uninstall and re-install Illustrator CS6 and then try to update it.

     

    Check if it helps.

     
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