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italital
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Problem copying images from Microsoft Word

Apr 15, 2013 3:14 AM

Tags: #word #copy #pasting_image

Hello,

 

I'm evaluating your new RoboHelp 10.0, and I have a question regarding copying images from Microsoft Word.
If I copy a single image from Word and paste it to RH it works, but if I copy more than one (for example a whole document), it do not pastes the images (or eventually pastes only the selected text)
Is there a bug, or it intentionally acts like this?

 

Thank you.

 
Replies
  • Currently Being Moderated
    Apr 15, 2013 7:04 AM   in reply to italital

    First I need to clarify this is a user to user forum, you are not talking to Adobe.

     

    Rh9 introduced this feature and whilst I don't use it, I am sure it worked albeit with an issue that could be worked around and not this one. However, now I am getting the same result in Rh9 and Rh10. I have asked some questions of someone who does use the feature and am awaiting his response. I will post back as soon as I can.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 15, 2013 10:27 AM   in reply to Peter Grainge

    There seems to be an issue when the images in Word were PNG images. Is that likely the cause here? Try creating a brief document and paste in a GIF and a JPG image. Does that content paste in OK?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 15, 2013 10:44 AM   in reply to Peter Grainge

    Odd. Now all image formats are pasting in OK. Are you able to send me a document that is giving this problem? Create a new one with garbage text if it is all confidential. See Contact on my site.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 17, 2013 1:57 PM   in reply to italital

    I have the document and will look as soon as I can, that may well not be until Friday though.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 21, 2013 3:21 AM   in reply to Peter Grainge

    How were the images inserted into the document you sent, by pasting them in or by using Word's Insert > Picture option?

     

    Also please send me the images that are in the document.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Apr 23, 2013 12:54 PM   in reply to italital

    I am working on this but not getting any conclusive results so far. I may need to send my findings to Adobe once I have set up some further tests.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    May 1, 2013 12:25 AM   in reply to Peter Grainge

    I have finally found the cause of this problem.

     

    In Word, open the document you sent me and go File > Options > Advanced > Web Options.

     

    You will see an option Rely on VML...

     

    Deselect that and save.

     

    Now copy and paste.

     

    I believe the setting is per document.

     

    Please confirm that fixes the problem at your end.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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