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Interactive PDF created in InDesign CS6 crashes Acrobat XI

Apr 15, 2013 7:17 AM

Tags: #crash #interactive_pdf #"indesign" #acrobat_xi_pro #toc_not_displaying #buttons_failure

Just finished laying out an interactive document in InDesign and exporting to as an interactive PDF to Acrobat. The document is 48 pages and has 3 pop-up TOC's for each of the 3 sections. There are several other hyperlinks, top and bottom nav menus. The document opens fine but when we try to open either of the TOCs Acrobat either crashes or the menu will pop up with buttons not visible. I have gone through the document several times and rechecked all button settings. Everything appears in order. The document navigates perfectly in SWF preview and when exported as a SWF or HTML. Can't figure out where the glitch is. I'm in the Cloud so have the latest versions of all software. The project is on a very tight deadline and is part of a presentation in 2 days. Has anyone else had this issue? If so, how did you resolve it? Please help.

 
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  • Currently Being Moderated
    Apr 15, 2013 7:20 AM   in reply to rhaydn

    Have you tried exporting each section of pages separately, like Section 1 with it's TOC and see if that works. Then section 2 and check that toc and if it's working. Then section 3 and check those TOCs and make sure they are working.

     
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    Apr 15, 2013 7:23 AM   in reply to rhaydn

    How have you implemented the pop-up content? PDF files can only simulate that type of thing using either Flash or a combination of scripting and form fields.

     
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    Apr 15, 2013 7:46 AM   in reply to rhaydn

    Can you try it with just the TOC pages, and without TOC pages too?

     
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    Apr 15, 2013 8:16 AM   in reply to rhaydn

    What way did you make the Pop Up TOCs? How did you build them to pop up?

     
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    Apr 15, 2013 8:45 AM   in reply to rhaydn

    Have you tried stipping back the TOC bit by bit and seeing if there's anything in it that's triggering the fault?

     

    I know this is tedious but sometimes it can be something so small causing it it's hard to track down.

     
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    Apr 15, 2013 9:02 AM   in reply to rhaydn

    Maybe build it bit by bit and test each stage - might be better.

     
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