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Chris Campbell 9,455 posts
May 4, 2010
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Flash Player 11.7 Sound Playback Bug

May 1, 2013 11:10 AM

We've received reports that sound is cutting off from both video and audio content with some Flash content using Flash Player 11.7.700.169 (and 11.7.700.179).  I apologize to those effected by this bug.  We've been able to reproduce the issue internally and are currently investigating the cause and possible fixes and workarounds.  If you haven't already, please take a minute and let us know how this issue impacts you by leaving a short comment (or vote) on this bug report:

 

https://bugbase.adobe.com/index.cfm?event=bug&id=3539635

 

Your feedback is important to us and we will continue to update the bug report as new information becomes available.

 

 

For those looking for an immediate fix, you can either update to our latest beta (4/30/2013 - Flash Player 11.7.700.197 Beta) or you can downgrading Flash Player to our latest 10.3 release.  The latest 10.3.183.75 build contains all of the recent security updates and should provide a stable platform for both audio and video.  Please see these two faqs for details.

 

How do I revert to a previous version of Flash Player?

 

Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?

 

In addition, Google Chrome users will need to switch to the system version of Flash Player (NPAPI version) after installing the 10.3 release:

 

http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-goog le-chrome.html

 

The next official update, currently scheduled for release in mid May, will resolve this bug.

 

Thanks,

Chris

 
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  • Currently Being Moderated
    Apr 17, 2013 1:27 PM   in reply to Chris Campbell

    When will the patch be released for this?

     
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    Apr 17, 2013 4:38 PM   in reply to Chris Campbell

    Tks, Chris. As I posted in another thread on the same 11.7 glitch, I followed your instructions for revert to 10.3 and my problem is solved.

     
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    Apr 18, 2013 10:00 AM   in reply to gwilki

    Unfortunately, reverting back flash player version is not our possible solution for our company as the client machines are in their control most of the time. Sometimes, our clients may not even have the control to upgrade or downgrade any of their software by themselves. When our company software doesn't work, they will only blame on our software instead of finding out the cause or understanding the situation here.

     
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    Apr 22, 2013 2:13 AM   in reply to Chris Campbell

    This respond is not accectable. The question is, it seems that adobe does not make serious tests on the flash player versions;such a huge mistake can not be escaped. I think that Adobe's programmers are playing a game instead of doing their job.

    It's a shame..


     
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    Apr 22, 2013 11:57 AM   in reply to axelov2

    @axelov2:

     

    It is refreshing to read your helpful and inisghtful comment.

     

    I too have to suffer from unacceptable problems. For example, in the 1960s already I was promised my own personal spaceship - WHERE IS IT? You would think 50 years are more than enough time!!! This is the 21st(!!!) century!

     

    I have filed a complaint with the United Nations. Maybe you too should take your issue higher if Adobe continues to be unable to do what nobody else cannot do either, which is to provide 100% bugfree software, which works on all computers in all environments, of past, presence and future.

     

    Yeah, it's a shame.

     
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    Apr 22, 2013 12:10 PM   in reply to Hasenstein

    @Hasenstein

     

    While I agree the previous comment was a little out of line, the fact is an issue like this is a real problem. It's a regression. Having sound stop because a resource is loaded/unloaded should be in some test scenario. That it wasn't caught at least should be a heads up to Adobe QA.

     

    Your sarcasm is unhelpful and just adds noise to what should be a useful communication tool.

     

    @Adobe

     

    So, is there a workaround at all? Downgrading or upgrading (when there's a fix) is not the best option. I can't force thousands of visitors to revert to an older version or wait for another version to come out. And yet without doing so visitors are possibly left with a potentially poor experience of the site.

     

    Is there anything I can do from a site developer's perspective, in terms of modifying code?

     
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    Apr 22, 2013 12:27 PM   in reply to dvadneau

    @dvadneau

     

    Thank your for your helpful example of how to do it: When thinking someone said something unhelpful, follow up with something at least equally unhelpful, but mask it by asking a silly question (which in this case is one that has already been asked AND ANSWERED(*), if you yourself bothered to read the thread above). You COULD have sent me a private message, but it is of course obviously soooo much more helpful for everyone else interested in this thread to chide me in public. It seems to me people in glass houses... oh well.

     

     

    (*) A solution has been found. It is being tested. It will be released as soon as that has been done. Of course, asking 20 more times will obviously speed the testing process up, just like pushing the button in the elevator for the floor you want it to go to makes it a little faster each time you push. Or not?

     
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    Apr 22, 2013 12:43 PM   in reply to Chris Campbell

    We build our business by using Flash Player since 2008. Our core functionality is webcam recording. We invested a lot of money to make it properly. But we get a lot of problems with every one Flash Player upgrade. How much should we invest in fixing our stable application? It's not funny anymore.

     

    To live with new Flash Player bugs we found workaround by rewriting stream management and equipment hadling in our flash application. It's a real pain when our Support Team spend nights to help clients to use their webcam and microphones properly, but what can we do without automatically downgrade options (trust me, not everybody can do it manually)? It's really not serious to release the major regression beyond the beta releases. Every time Flash Player upgrade we get a new portion or problems, and very few times we get real advantages. Please review your release policy. It should be stable branch with reasonable releasing cycle schedule.

     

    Adobe, is this possible to freeze Flash Player core(!) functionality or have different builds above it? Please pay an attention on it, million customers don't need new features, but everybody get them with non-reversible automatic upgrade.

     

    Thanks!

     
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    Apr 22, 2013 1:40 PM   in reply to Chris Campbell

    Chris: I don't want to take this off topic, but can you tell us how we can continue to update the 10.3x builds? Until this thread, I was not aware that I had the option to simply make security updates to 10.3. Since it works well for me, and since I don't seem to need any of the enhancements provided by the 11.x builds, I would like to avoid future situations like the one that I just went through - having to uninstall an 11.x build and revert.

     

    Will you, at some point, though, stop supporting the 10.3x builds?

     

    Tks

     
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    Apr 22, 2013 1:56 PM   in reply to Chris Campbell

    Thank you very much for your response, Chris. In my particular case there is no video being used, only the Sound object. Movieclips are being loaded and removed when the stoppage occurs, if that helps. The audio that stops is music in this application and it would be very obvious that the audio is stopping and starting, although I will look at this. I'll see if I can resume (track the index, etc.).

     
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    Apr 22, 2013 2:16 PM   in reply to Chris Campbell

    Chris, thank you for reply! For some technical reasons our recording application works with 11.* release only. It would be great to have some kind of stable/edge releases. Maybe even we can say our clients - use this particular Flash Player version/versions, it works stable with our service (we do a platform, not just an web-application).

     

    Auto-upgrade option is very good idea, many software follow the rule. If Adobe can improve this functionality to make user a choice - security or/and functionality release update, it would just amazing!

     

    Thanks!

     
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    Apr 22, 2013 4:26 PM   in reply to Chris Campbell

    It's a shame !  The question is, it seems that adobe does not make real regression tests on the flash player;such a huge mistake had to be discovered before . I think that Adobe's programmers are playing games instead of doing their job.

    Not accectable !!!!!!!!!!!!

     
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    Apr 23, 2013 4:13 AM   in reply to axelov2

    "We do release both 10.3.x and 11.x builds, with the 10.3 branch only receiving security update."

    I must understand 11.x are more than security isues? Adobe still develop th eplayer ? i thought it moved to Apache ?

     
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    Apr 24, 2013 3:17 AM   in reply to Chris Campbell

    beta version 11.7.700.191 works.

    Hope to see asap final release available. There are so many users with 11.7.700.169 installed that you can't imagine.A disaster !!!!!!!!!!!

     
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    Apr 24, 2013 3:18 AM   in reply to Chris Campbell

    Chris, the audio playback issue has been fixed, thank you so much!

    Beta seems stable, we are looking forward for release.

     

    Anatoly

     
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    Apr 24, 2013 3:40 AM   in reply to axelov2

    axelov2 wrote:

     

    There are so many users with 11.7.700.169 installed that you can't imagine.A disaster !!!!!!!!!!!

    You act like all Flash Player users are affected by this bug.  In fact it's very few; I don't know anybody who is experiencing it.

     
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    Apr 24, 2013 3:50 AM   in reply to Pat Willener

    Actually, we are being affected, we got almost 300 support requests from our clients. It's happening every day since 11.7.700.169 released, our clients can't use webcam and mic with our video interviewing platform.

     
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    Apr 24, 2013 4:08 AM   in reply to mikhailov.anatoly

    Thank you .It seems that it fixed.

    When you think you will release it ? it is very importand .

     
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    Apr 24, 2013 5:49 AM   in reply to Chris Campbell

    Thank you its fixed.

     
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    Apr 24, 2013 8:38 AM   in reply to Chris Campbell

    We need a webmaster solution, we can not expect that everyone (mostly the old people) upgrade the flash player.

     
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    Apr 24, 2013 11:06 AM   in reply to Chris Campbell

    This version fixed the problem we were having with our Flash application, thanks for jumping on this and hope you promote the fix to a general release soon!

     
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    Apr 26, 2013 1:14 AM   in reply to Chris Campbell

    While watching videos and streams on Youtube or Twitch sound just disappears, I updated to Flash Player 11.7.700.191 Beta and the problem persists. I am using Mozilla Firefox and Google Chrome on Windows 7.

     
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    Apr 26, 2013 6:30 AM   in reply to Chris Campbell

    Dear Chris

     

    At the risk of sounding like an idiot (I'm not), all of this information doesn't seem to tell me what I should actually DO to fix this bug. Perhaps you are using terms which someone like me - reasonably tech-savvy, but a techie - cannot decode. I'm not even sure what is meant by a 'Beta'. I don't know what you mean by 'available in the release channel'. I'm pretty sure I've asked for automatic updates from Adobe but I still have the problem with my audio (i.e., when editing websites in Moonfruit and listening BBC online radio at the same time, the sound cuts out every time I move from one page to another). I haven't had this problem with anything else, e.g. youtube, spotify, Media Player.

     

    There are several links on the page which your message directs me to, but I am not really clear what any of them does or which one actually fixes the problem.

     

    I'd be very grateful for any clarification you can offfer.

     

    Many thanks.

     
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    Apr 26, 2013 1:31 PM   in reply to Lady Effingham

    THANK YOU! You've expressed EXACTLY the way I've been feeling regarding the use of internal tech vocabulary. I had to call my local Mac repair shop to ask what a "beta" is.  I am so grateful you pointed these terms out to them, for all of us "reasonably tech-savvy" people. Let's hope the issue is fixed very soon--it's been too long already.

     
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    Apr 27, 2013 4:09 AM   in reply to Chris Campbell

    Thank you Chris, I will do that.

     

    I'm grateful that I now know what to do very clearly. However, I still do not know what you mean by a beta or a beta release. I am assuming from what you say that  it is something to do with getting an advance version of various updates. Is this correct?

     

    Thanks in advance and best wishes.

     
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    Apr 27, 2013 4:09 AM   in reply to darstars

    :-)

     

    I'm never scared of asking what looks like a stupid question.

     
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    Apr 28, 2013 6:48 AM   in reply to Chris Campbell

    Chris, any idea when the general release be ready?

     
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    Apr 29, 2013 7:30 AM   in reply to Chris Campbell

    Hey Chris, thanks for all the keeping up with us and stuff.  I have an issue and i'm not sure if this was already discussed (if so sorry). Windows 8 IE 10 I'm getting an error tying to downgrade my customers to the beta.  The message i'm getting is

     

    The installation encountered errors:

    Your Microsoft Explorer browser includes the latest version on the Adobe Flash Player built-in. Windows Update will inform you when new versions of Flash Player are available.

     

    I have done my research and I cannot find how to fix this issue.  I have ran the uninstaller multiple times and restarted blah blah all the goodies.  It will not let me install the beta.

     

    Please help..... any idea how to get beta running on hundreds of my customers machines?

     

    The beta work's great it seems like and I wouldn't mind installing the beta on all their machines till the final release (which seems like a few weeks away)

     

     

    Thanks again, Tim

     

     

     

    Capture.JPG

     
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    Apr 29, 2013 12:09 PM   in reply to Chris Campbell

    Hi Chris,

     

    Any more definite information on the release of 11.7.700.191 to General Availability?  We have a number of customers asking us about it. 

     

    BTW, this beta does fix the problem I reported on #3539635.

     

    Thanks

    Kevin

     
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    Apr 30, 2013 7:24 AM   in reply to Chris Campbell

    When does the fix get rolled out the John Q Public? (Most have no clue and rely upon Auto Updates.)

     

    Potential customers can not view my slide shows because of this. I would just like to know WHEN this fix will be for Everybody.

     
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    Apr 30, 2013 8:17 AM   in reply to Foz46307

    Hello Chris

    Our customer are nervous  and they are waiting for our announcement of the new player release. 

    When this suppose to be?

     

    Mena

     
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    Apr 30, 2013 6:12 PM   in reply to Chris Campbell

    Strange that Adobe cannot release a patch to an incredibly critical bug somewhat faster. It certainly did not seem like the current public release had been through the same amount of testing. In the meantime, while many flash applications are not working correctly, its another great way to make sure more people move away from flash.

     
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